Need help escalating billing case #977336.
@vercel
Initial request: Feb 17, follow-up: Feb 19, still unresolved.
Request:
- Refund Jan paid invoice ($20)
- Waive/cancel Feb unpaid invoice ($20, not refund)
- Remove overdue lock for Pro -> Hobby downgrade
- Confirm payment method removal after downgrade
Please assign owner ETA. Thanks.