The World's Most Intuitive Customer Success Platform catalyst.io status.catalyst.io
Joined May 2017
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494 Photos and videos
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28 Apr 2020
#customersuccess ☀️☀️☀️☀️☀️
28 Apr 2020
Proud to announce on the heels of our Series A from Accel, Catalyst has just closed another round of funding - a $25M Series B led by Spark Capital. Here’s my blog post on the funding and some exciting things coming in the near future! blog.catalyst.io/blog/2020/4…
#customersuccess
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23 Feb 2023
Customer Success is a revenue generator 💰CEOs & CFOs must view investments into people, processes, and technology not as a cost center, but as a lever to enable Net Revenue Retention and Gross Revenue Retention.
Learn more about the 2nd CLG principle:
hubs.ly/Q01D56wW0
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17 Feb 2023
Here are the 3 CLG things you should care about according to Forrester 👇
#1 Customers are/will be your most valuable path to revenue growth.
#2 CLG is a team sport.
#3 CLG requires technology that enables successful business strategy.
hubs.ly/Q01CD8xd0
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15 Feb 2023
Thank you, Built In NYC for showcasing the impact that our VP of Product, Jon White, is making on the Catalyst Software team!
Read more in the article below — and explore our full list of open roles at Catalyst: hubs.ly/Q01CryWy0
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15 Feb 2023
What's your CLG strategy?
Here's a quick breakdown using our GEAR framework 👇
#customersuccess #cuistomerledgrowth #CLG
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10 Feb 2023
Sure, you want to put customers first. You want your CS team to drive more revenue. But how do you do it? You need a strong Customer-Led Growth strategy in place! Everything you need to know is in this guide: hubs.ly/Q01BYxH30
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20 Jan 2023
We are BUZZING!
Catalyst is a #2023BuiltInBest Places to Work winner 🎉
We took 10th place in NYC and 45th nationwide!
We couldn't have made this possible without our incredible teammates and strong culture!
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26 Dec 2022
POV: You're visiting your family for the holidays and your siblings decide to make an appearance on your Zoom calls 🙃
#customersuccess #remotework
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20 Dec 2022
There is a gender pay gap in customer success compensation. Here’s what the data shows 👀
#1 Women are paid less at almost every level
#2 Women receive lower raises… if they get them at all
#3 Men report more pay fairness than women
Dig into the details: hubs.ly/Q01wg0tb0
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16 Dec 2022
How is Customer Success preparing for these economic uncertain times?
Here's an interesting data point from our CS Compensation Report 2022-2023 in collaboration with ThriveNetwork.
Check out the full report here: hubs.ly/Q01vvgpf0
#customersuccess #compensation
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13 Dec 2022
The Catalyst State of CS Compensation report is OUT and there are some 🌶️ spicy trends about:
1. The average raise size
2. Compensation evaluation frequency
3. Pay transparency
4. Feelings of pay fairness
5. Employee plans to jump ship
Check it out:hubs.ly/Q01vLjcP0
9 Dec 2022
The Customer Success Compensation Report for 2022-2023 is LIVE 🔥
Are you being paid fairly? How do raises work in CS? And what are CS teams doing for 2023?
All that and more... hubs.ly/Q01vv2MM0
8 Dec 2022
When you play that call back on Gong to see if what you said before you asked "does that make sense?" actually made sense
#customersuccess
6 Dec 2022
That awkward moment when the Onboarding Manager and Customer Success Manager don't know the answer to the customer's question so they wait to see who will break the silence first...😬
#customersuccess
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23 Nov 2022
When it's the Wednesday before Thanksgiving and you have back-to-back calls that need followup emails:
17 Nov 2022
Somewhere...out there... There's a person that showed up to a potluck and didn't bring anything. And they'll look like this 😂
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16 Nov 2022
15 Nov 2022
When you were so confident in your answer about a feature but your teammate corrects you on the details:
2 Nov 2022
Five things CS leaders can do *today* to lead through a down market ⬇️ 🚨
hubs.ly/Q01r9_5t0
#Recession #DownMarket #CustomerSuccess
25 Oct 2022
Spooooky Halloween everyone! 🎃
What #CustomerSuccess -themed costume will you be wearing this year?
#funny #meme #saas #CSM
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