We are the official customer service team for Chase Bank US! We are here to help M-F 7AM-11PM ET & Sat/Sun 10AM-7PM ET. For Chase UK, tweet @ChaseSupportUK
Joined March 2011
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To those in the path of Hurricane Ida, stay safe. If the hurricane impacts you, please call us at 1-800-254-7713 or DM @ChaseSupport about your Chase account.
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Wondering when you’ll see the first advance Child Tax Credit payment in your account? Most electronic deposits will be available by the end of the day on July 15. You can check on the Chase Mobile® app and chase.com. Visit chase.com/CTC for more info.
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1 Jun 2021
We're working to restore full access on chase.com and Chase Mobile. Thanks for your patience.
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1 Jun 2021
We're back up to full speed on chase.com and the Chase Mobile app. Thanks for your patience.
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Get notified when a deposit posts to your account by setting up deposit alerts using the Chase Mobile® app or chase.com. Sign into your account and choose “Profile & settings,” then “Alerts.” Visit our site for more details: chase.com/personal/mobile-on…
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Wondering when you’ll see the latest federal stimulus payment in your Chase account? Most electronic deposits will be in the account—and available to spend—as soon as Wednesday, March 17. In the meantime, visit chase.com/stimulus and stay up to date with our thread. 👇
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16 Feb 2021
A lot’s changed since we started helping our customers on social media; but, one thing that hasn't is our commitment to help whenever we can. Thank you for being the best part of Chase!
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Preparing for difficult weather? We’re here to help and monitoring the latest snowstorm in the Northeast. To check the status of the closest branch near you, visit our Branch Locator: chase.com/branch
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We’re monitoring the season’s first big snowstorm in the Northeast. To check the status of the closest branch near you, visit our Branch Locator: chase.com/branch
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7 Dec 2020
We'd like an opportunity to discuss what caused you to tweet this and to see how we can help. Please send us a DM with your full name, zip code, and more details about your concern. ^JC x.com/messages/compose?recip…
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7 Dec 2020
We would like to help however we can. In order for us to continue, we need you to please DM the information previously requested. ^JC x.com/messages/compose?recip…
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We know some customers reporting seeing incorrect balances in their checking account overnight. This was caused by a technical issue that delayed updates on what displayed on Chase Mobile & Chase Online. We resolved this issue as of 9AM ET and accounts now show current balances.
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22 Feb 2020
We'd like to know more about your Chase Mobile app experience and share your thoughts. Please DM us your name, zip code, and more details. ^SQ x.com/messages/compose?recip…
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22 Feb 2020
We appreciate the feedback and suggestion. We have shared this internally for review. ^SQ x.com/messages/compose?recip…
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16 Feb 2020
On this day in 2012:
☑️ Gas cost $3.52/gallon
☑️ Printed pants were making a statement
☑️ 4G was being rolled out nationwide
☑️ We sent our very first tweet
The years fly by and the times may change — but we're still here to help, one tweet at a time.
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14 Jan 2020
We’d like to review the deposit for you and share your thoughts. Could you please DM your name & zip code? ^BG x.com/messages/compose?recip…
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15 Jan 2020
Hello! It appears that we are unable to respond to your DM since you are not following us on Twitter. Please follow us, so that we can reply and assist you via DM. ^JP
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3 Sep 2019
Florida, we’ve kept as many branches open as possible today, especially those located outside Dorian’s path. To find a Chase ATM or branch near you., visit locator.chase.com.
ALT Southern United States with a heart over Florida
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Getting ready for difficult weather? We're here to help and taking these steps. Click here to find a Chase ATM or branch near you: locator.chase.com/
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