Hello , could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you? Thanks! - Triston
I've been on there case for weeks now over wrong items being delivered. The list of excuses so far are:
I've had "goodwill gestures recently" - I haven't.
It's apparently now in line with their policy to not refund wrong orders.