Chatbase is the complete platform for building & deploying AI support agents.
Joined April 2024
- Tweets 424
- Following 6
- Followers 12,153
- Likes 1,348
151 Photos and videos
Chatbase retweeted
Jun 11
Today, we’re launching @chatbase Widgets.
Widgets let your AI agent show rich, visual components inside the chat.
So instead of only replying with text, your agent can show things like calendars, product cards, forms, booking options, order details, and more.
You can also build custom widgets for your business with our Widget Builder.
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Chatbase retweeted
Jun 9
I am so bad at giving speeches that somehow I forgot how to speak English.
Very impressive skill, honestly.
But there is no better feeling than meeting @chatbase customers in real life.
This year, the @chatbase team flew to Paris, Hamburg, San Francisco, Toronto, and wherever our customers were.
And every time, it reminded me of the same thing:
Customer calls are great but meeting customers in person is a different level of energy.
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Watch Jack connect a Shopify store to Chatbase in just a few seconds.
This syncs your full product catalog, live inventory, and order status.
And now that the agent knows everything about your store and has access to the backend systems, it can help your customers just as well as you can.
Demo:
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Minimal setup effort for a much better shopping experience.
Try for free on Chatbase or install the app on Shopify: apps.shopify.com/chatbase
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Toronto Tech Week was electric⚡
Instead of hosting another event about software and technology, we spent one night talking about customers.
@yasser_elsaid_ sat down with Saud (@venncanada) and Craig (@CraigsCookies) to hear their story of building such beloved brands and the importance of customers in that journey.
Huge thanks to everyone who pulled up, @BrainStation for hosting us, plus @GHJuiceCo Barbet and other local Toronto brands for blessing us with the amazing food and drinks.
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For our latest Chatbase Around the World episode, we sat down with Connor O'Leary from the Testicular Cancer Foundation to hear the story behind the work, and why it matters so much to the men who find them.
We talked about the founding story of TCF and the mission that started it all, and why verifiable information is so important when you're navigating a diagnosis. We also touched on how TCF has built a community where no one has to go through the process alone.
Connor shared how Chatbase helps them keep up with the volume of questions people bring to them every day, without ever losing the human touch that defines their work.
Thank you to Connor and the entire TCF team for opening up and sharing the mission with us. It was a privilege to learn from the people driving this work forward.
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Chatbase retweeted
May 26
So proud to be working with @chatbase to save lives @TCancer. #testicularcancer #testicularcancerawareness
The Testicular Cancer Foundation is the leading non-profit for testicular cancer, which is the most common cancer in young men. They run education, awareness, and survivor support programs that reach guys at every stage of the journey. For thousands of men, TCF is the first place they turn after a diagnosis.
To scale with their growing volume of constituent conversations, they built the TC Navigator on Chatbase. It's trained on TCF's clinical content and walks people through self-exams, treatment options, recovery, survivorship, and how to get involved with TCF programs.
Kenny Kane, CEO of TCF: "The Chatbase agent is like having a full-time employee. It's really allowed us to scale our impact and help more people."
Thank you to the TCF team for having us at the Testicular Cancer Foundation Summit this year. It was a privilege to be in the room with the survivors, clinicians, and advocates driving this work forward.
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The Testicular Cancer Foundation is the leading non-profit for testicular cancer, which is the most common cancer in young men. They run education, awareness, and survivor support programs that reach guys at every stage of the journey. For thousands of men, TCF is the first place they turn after a diagnosis.
To scale with their growing volume of constituent conversations, they built the TC Navigator on Chatbase. It's trained on TCF's clinical content and walks people through self-exams, treatment options, recovery, survivorship, and how to get involved with TCF programs.
Kenny Kane, CEO of TCF: "The Chatbase agent is like having a full-time employee. It's really allowed us to scale our impact and help more people."
Thank you to the TCF team for having us at the Testicular Cancer Foundation Summit this year. It was a privilege to be in the room with the survivors, clinicians, and advocates driving this work forward.
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.@yasser_elsaid_ on growing @chatbase from ramen profitability to $10M ARR.
May 18
We just crossed $10M in ARR at @Chatbase! 🎉 🎉
And today, we're launching Chatbase as the full harness for customer-facing AI agents.
Similar to how Claude code is a harness for coding agents, Chatbase is the harness for customer experience agents.
That means we give the model the context, tools, workflows, guardrails, and human-in-the-loop systems to be the best ambassador for your brand.
It's going beyond just solving issues and is giving your customers the best experiences across every channel.
This is a milestone I have been thinking about and obsessed with since day 1, and I am super excited to bring my vision for customer facing agents to life with Chatbase.
Thank you to every one of our customers and to the amazing Chatbase team for getting us here!
Next stop: $100M ARR
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Today we are celebrating @Jumia_Group and the J Force team.
Jumia is Africa's leading ecommerce platform, operating across 8 markets including Nigeria, Kenya, Ghana, Egypt, and Morocco. J Force is their network of independent agents who serve their local communities, place orders on their behalf, and earn commission.
J Force deploys Chatbase on WhatsApp to support their agents at scale, 24/7 across all 8 markets.
Full case study in the comments 👇
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Full story here: chatbase.co/customers/jumia
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Chatbase retweeted
May 18
We just crossed $10M in ARR at @Chatbase! 🎉 🎉
And today, we're launching Chatbase as the full harness for customer-facing AI agents.
Similar to how Claude code is a harness for coding agents, Chatbase is the harness for customer experience agents.
That means we give the model the context, tools, workflows, guardrails, and human-in-the-loop systems to be the best ambassador for your brand.
It's going beyond just solving issues and is giving your customers the best experiences across every channel.
This is a milestone I have been thinking about and obsessed with since day 1, and I am super excited to bring my vision for customer facing agents to life with Chatbase.
Thank you to every one of our customers and to the amazing Chatbase team for getting us here!
Next stop: $100M ARR
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Chatbase retweeted
Apr 21
Heeello Germany
@Chatbase is coming to Hamburg 🍔
We’re joining OMR Festival as the official AI agent and hosting a small dinner on the side.
If you’re into AI and customer support (or just good food and nice people), you should come.
I’ll drop the dinner link below.
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Last week, we shipped Voice Agents in Chatbase.
We're already hearing from early adopters how much the experience changes when support is voice-first. Customers engage longer, questions get resolved faster, and it feels more like you are getting help from an expert.
Comment VOICE and we'll give you 1 month free build you a personalized demo.
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Chatbase retweeted
Apr 7
Introducing @Chatbase Voice.
The same AI agent that handles your emails and website chat, can now pick up the phone.
One agent, deployed on every channel.
Comment "voice" to get a personalized demo & 1 month free.
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Chatbase retweeted
Apr 4
Flying to Paris next week with @chatbase
If you are looking for the best AI customer support tool, find me under the Eiffel Tower.
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If you use Shopify and haven’t set up Chatbase yet, this walkthrough is for you.
We cover the full setup of adding a powerful AI agent to your store so your customers can find products, get personalized recommendations, add items to their cart, and track their orders without ever leaving the chat.
In the video we walk through connecting your Shopify account, setting up product search and cart actions, enabling live order tracking, and deploying directly to your store.
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As teams grow, managing access and visibility becomes important. Different users need different levels of control.
With that in mind, we’ve introduced Role-Based Access Control and Audit Logs for enterprise workspaces.
Enterprise teams can now create custom roles and permissions, control access, reduce accidental changes, and see a clear record of every important action.
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It's tax season, and students already have enough to worry about.
We went to UofT campus to talk to students about their experience with the CRA and help them understand what's changing.
The future of customer support is conversational. Instead of digging through help articles, you just ask a question and get the right answer instantly.
Every organization should have a customer facing AI agent co-founder to answer questions instantly and accurately.
Link to CRA Agent: lnkd.in/ebsByHZJ
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