With over 7,400 properties, Choice Hotels gets you the most for your money so you can maximize any vacation. Check Into More. Social Care hrs 7am-10pm CST Daily
Joined August 2008
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1,404 Photos and videos
May 30
Hello, Arthur. We sincerely regret that you got hurt during your stay at one of our properties. We want to report what happened to the parties involved. Please DM us more details, including the hotel address, date of arrival, and name on the reservation. 1/2
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May 30
We kindly ask you to include your email, phone number, and mailing address associated with your account. We appreciate your time and will be waiting for your message. -VB. 2/2
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May 15
Hello again, Jon. We regret that you have not received proper assistance through the email sent. My team and I would like to report on your experience. Please DM us more details, including the hotel address, date of arrival, and name on the reservation. 1/2
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May 15
Please attach your email, phone number, and mailing address. Alternatively, you may email us again at chsm@choicehotels.com to locate your details. We appreciate your time. -VB. 2/2
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May 7
Hello there. We regret the issues encountered at one of our trusted brands during your stay. Cleanliness and exceptional service are our top priorities. My team and I would like more details about your experience to assist you. 1/2
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May 7
Please DM us the hotel address, arrival date, and name on the reservation. Please include your email, phone number, and mailing address associated with your Choice Privileges account. We hope to hear from you soon. –VB. 2/2
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Apr 22
It is upsetting to feel like you were not listened to and then be charged for a stay you didn’t use. In situations like this, though, hotels are required to enforce their own reservation and cancellation policies, and we are unable to override them. 1/2
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Apr 22
To escalate this matter, please DM us the requested details to investigate further about your experience. We appreciate your understanding. -VB. 2/2
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Apr 15
Hello, Mac. We understand how frustrating it may be to find that this function is not working properly. We will document this issue and escalate it to our technical team so they can investigate why this function isn’t syncing correctly with Pixel devices. 1/3
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Apr 15
We appreciate you taking the time to report this while it’s impacting your stay planning. In the meantime, we encourage you to add the reservation details to your calendar by copying the confirmation email information into your Google Calendar until the feature is fixed. 2/3
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Apr 9
We appreciate your honest feedback. We sincerely regret that you felt uncomfortable and discriminated when encountering something like that. We want to share your comments with the parties involved. Please DM us the hotel address, date of arrival, and name on the reservation. 1/2
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Apr 9
Please include your email, phone number, and mailing address attached to your account to ensure your concerns won't go unnoticed. We value your understanding. -VB. 2/2
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Apr 9
Hello there. We understand your perspective; no guest should ever feel excluded or unsafe while visiting. Your concern is valid, and we want to report it. Please DM us the hotel address, date of arrival, and name on the reservation to locate your details. 1/2
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Apr 9
Please include your email, phone number, and mailing address to report what happened. We appreciate your patience and will be waiting for your message. -VB. 2/2
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Feb 27
We understand your frustration, Melissa. Your concerns are something we take seriously since all customers are valuable to Choice Hotels, and we regret all the inconveniences you have gone through. 1/2
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Feb 27
We responded to your private message for assistance; you may refer there whenever you have the time. We appreciate your patience. -VB. 2/2
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Feb 10
Hello, Arun. We regret that we have left a negative impression. My team and I want to report this matter. Please DM us more details, the hotel address, date of arrival, and name on the reservation to proceed. 1/2
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Feb 10
Please include your email, phone number, and mailing address associated with your Choice Privileges account. We appreciate your time. -VB. 2/2
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2 Apr 2025
We are devoted to giving back and are providing our members the chance to contribute points to the American Red Cross to support those affected by earthquake in Myanmar. We are grateful for your donations and pledge to match point donations up to $15,000. ch.social/6013Fwe09
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13 Jan 2025
We are giving our members the chance to contribute points to the American Red Cross to support those impacted by 2025 California wildfires. We are grateful for your kind donations and pledge to match point donations up to $25,000. ch.social/6012auNEj
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6 Dec 2024
Hello there. We regret you have gone through an unpleasant experience at our properties; the pictures reflect this is not the kind of service we aim to deliver. Please DM us more details, including the hotel address, date of arrival, and name on the reservation. 1/2
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6 Dec 2024
Please include your email, phone number, and mailing address. We appreciate your time and hope to hear from you soon. -VB. 2/2
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21 Oct 2024
Congrats on your 3rd place finish in Las Vegas yesterday, @Daniel_SuarezG! The Choice Privileges® team was rooting for you the whole time! 🏅
#ChoiceHotels #ChoicePrivileges #Trackhouse
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14 Oct 2024
We are giving our members the chance to contribute points to the American Red Cross to support those impacted by Hurricanes Helene and Milton. We pledge to match point donations up to $30,000, in addition to the $20,000 match in our earlier response to Hurricane Helene.
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13 Oct 2024
Ladies and gentlemen, start your engines…it’s a beautiful fall race day! @Daniel_SuarezG is racing car 99 in the Bank of America ROVAL 400 today at 2 p.m. ET. Cheer him on along with us and the Choice Privileges® team!
#ChoiceHotels #ChoicePrivileges #Trackhouse
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10 Oct 2024
This Hispanic Heritage Month, we’re proud to back @Daniel_SuarezG and car 99. Cheer him on with us on October 13 as he competes in the Bank of America ROVAL 400. Good luck from the Choice Privileges® team!
#ChoiceHotels #ChoicePrivileges #Trackhouse
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8 Oct 2024
We regret how your recent experience turned out, Brandon. We're eager to investigate this, as we don't want the same situation to occur again. So, we humbly ask you to DM us the confirmation number, name on the reservation, arrival date, the hotel's name, and exact address. 1/2
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8 Oct 2024
Your time and feedback as a valued Choice Privileges Diamond Elite member matters to us, and we're in high hopes to receive your message soon. ~ JB 2/2
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30 Sep 2024
Choice Hotels is devoted to supporting the community and are giving our members the chance to contribute points to the American Red Cross to support those impacted by Hurricane Helene. We pledge to match point donations up to $20,000.
For more, visit: ch.social/6011UDzEW
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10 Sep 2024
Let’s go, @Daniel_SuarezG! Congrats on your 2nd place finish in the Atlanta Motor Speedway Race last Sunday. You make it look easy 🏎️💨 Cheers from the Choice Privileges® team! ch.social/6010WYgZ6
#ChoiceHotels #ChoicePrivileges #Trackhouse
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11 Aug 2024
Check out our favorite driver @Daniel_SuarezG wearing Choice Privileges® orange at the Richmond, VA race today at 6pm EST. Good luck car #99! ch.social/6013YZYCD
#ChoiceHotels #ChoicePrivileges #Trackhouse
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