Creating the single most livable, safe and prosperous community in America | For assistance with all City services, contact Customer Service: 336.883.3111
Joined July 2010
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Last chance, High Point! We want your feedback. Complete the survey and submit the entry form for a chance to win. url.us.m.mimecastprotect.com…
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High Point residents, we want your feedback! Complete the survey and submit the entry form for a chance to win a $100 Amazon e-gift card.
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We are currently experiencing technical difficulties affecting our Customer Service Call Center. While we work to restore full service, a temporary communication option is available.
📧 Email: CustomerService@HighPointNC.gov
Our staff is actively monitoring this inbox.
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Reminder: The new Customer Service Portal launches tomorrow.
No public portal access will be available today, March 3. Customers can continue to make payments using the one-time payment system.
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✨ A better way to manage your utility account is coming!
On March 4, the City of High Point launches a new customer service portal with 24/7 access, real-time usage tracking, smart meter data, online bill downloads and service requests.
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City of High Point facilities will reopen tomorrow, Feb. 3, 2026, at 10 a.m. Residents may once again access City offices, facilities, and services after this time. Residents are asked to continue to drive with caution.
Read more... highpointnc.gov/winterweathe…
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Winter Weather Update!
CITY OF HIGH POINT INCLEMENT WEATHER - RELATED CLOSINGS AND SCHEDULE CHANGES -
highpointnc.gov/winterweathe…
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High Point Transit team members have assessed road conditions this morning (Saturday, Jan 31), and they are too dangerous for us to conduct services today. Both fixed route and ACCESS are closed today. Your safety and that of our team are paramount and we share your frustration.
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The City of High Point's is asking residents to place their trash carts at the curb tonight, regardless of their normal collection day, so crews can begin collections tomorrow.
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City of High Point facilities will reopen tomorrow, January 27, 2026, at noon.
For the latest inclement weather updates:
Visit our website: highpointnc.gov
Sign up for alerts via Notify Me (text/email): highpointnc.gov/list.aspx
Facebook: facebook.com/CityofHighPoint…
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For the latest inclement weather updates:
Visit our website: highpointnc.gov
Sign up for alerts via Notify Me (text/email): highpointnc.gov/list.aspx
Follow us on Facebook: facebook.com/CityofHighPoint…
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Latest inclement weather updates are now available. Please visit our website and click on Winter Weather Updates at top of page: highpointnc.gov or follow us on Facebook: City of High Point Government
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For the latest inclement weather updates:
Visit our website: highpointnc.gov
Sign up for alerts via Notify Me (text/email): highpointnc.gov/list.aspx
Follow us on Facebook: facebook.com/CityofHighPoint…
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Weather updates available: Visit highpointnc.gov and sign up for Winter Weather Alerts at HighPointNC.gov/notifyme.
Follow us on social media:
Facebook: City of High Point Government
X (formerly Twitter): @cityofhighpoint
Instagram: @cityofhighpoint
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23 Jul 2025
Join us for the sixth annual Summer Jubilee back-to-school celebration and backpack giveaway this Saturday, July 26, from 9 a.m. to noon at Truist Point Stadium on a first-come, first-served basis until supplies are gone.
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22 Jul 2025
Join us for another Development Ordinance Update Open House on Thursday. Speak with City staff, review proposed updates and share your thoughts on how we grow and develop as a community.
Can’t make it in person? Share your input online by July 31 at inspire-engagement.com/HighP…
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15 Jul 2025
We are making public transit more affordable, accessible and inclusive for those who rely on it the most! As of July 1, riders who qualify for reduced fares pay even less!
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24 Jun 2025
We’re currently unable to receive customer service calls due to a widespread outage with our call center provider, Segra. They are actively working to resolve the issue. We appreciate your patience and will update you as soon as service is restored.
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24 Jun 2025
In the meantime, you can:
Pay your bill online at highpointnc.gov/330/Pay-Your…
Send inquiries to: customerservice@highpointnc.gov
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