The place where my grandma lives in Boca Raton is not a retirement community but an apartment complex but still has an older crowd (because duh, Boca Raton...). They recently switched all their laundry machines in the buildings to have to pay on an app (most don't have laundry in their units so there's a laundry area per floor).
None of the old people can figure out how to do laundry now, and the other half don't even have smartphones. I don't know who thinks this shit is a good idea to throw in everyone's faces when not everyone uses technology at the same level, or even can.
Helping an 85 year old patient set up a mychart account over the phone