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Coles Supermarkets @Coles
Joined April 2009
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  • Followers 42,248
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The Appropriate Workplace Behaviour Policy, which is available on mycoles, sets out more information about making a complaint and includes details about how your complaint may be dealt with. (3/4)
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In the meantime, we encourage you to make use of the Employee Assistance Program, which provides free and confidential counselling to team members. You can contact EAP on 1300 687 327. (4/4)
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Replying to @rambunctiousgo3
thanks for reaching out. We use the software solely for data analytics with a focus on workforce planning and helping our stores run more effectively. (1/2)
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It runs entirely within Coles’ secure IT environment, and no data is shared externally with Palantir. The software is not used for surveillance or to monitor individuals. We hope this info helps! (2/2)
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Unfortunately though the price of some products in our stores will inevitably rise. In recent years we've significantly intensified our in-store promotions and have implemented our 'Prices are Down' campaign, which is designed to reduce the everyday prices of the products.. (3/4)
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... that customers buy the most at Coles. However, we will continue to monitor this product, and all our products, to ensure that we remain price competitive. We hope this clarifies further for you and hope to see you in store soon. (4/4)
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Replying to @robotman101x
thanks for getting in touch. We're sorry to hear this. We can advise that Coles Elsternwick is currently showing stock on hand for the Red Bull Energy Drink White Peach (250mL). (1/2)
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If you'd like us to further investigate your experience, can you please send us a DM with the approximate time of your visit? (2/2) x.com/messages/compose?recip…

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Replying to @NikkiKittyK
These products include the scotch fillet, porterhouse, rump medallions, eye fillet and blade roast steak cuts, beef mince 500g as well as slow cook chuck roast. (2/3)
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We hope this helps and once again, thank you for taking time to contact us. (3/3)
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Replying to @GeoffK1874
we think will make life a little easier for our customers shopping with dietary requirements. We know there is still a long way to go, but our Category Managers are always on the lookout for new and exciting products to introduce to the range. (2/3)
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Please send us direct message with your local store and specific product details, so we can advise you the stock availabilities.(3/3) x.com/messages/compose?recip…

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Unfortunately, as this is the last point of processing before the bread is baked, we're unable to identify if a large air bubble has formed. We're working closely with the supplier to improve processes and to help minimise this issue. (2/3)
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We have a 100% satisfaction guarantee on all Coles branded products so if you remain unhappy please feel free to return the packaging or receipt to your store for a full refund or replacement. (3/3)
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Unfortunately, as this is the last point of processing before the bread is baked, we're unable to identify if a large air bubble has formed. We're working closely with the supplier to improve processes and to help minimise this issue.
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We have a 100% satisfaction guarantee on all Coles branded products so if you remain unhappy please feel free to return the packaging or receipt to your store for a full refund or replacement.
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We'll be sure to share your feedback with the relevant teams, so they're aware. (2/3)
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We have a 100% satisfaction guarantee on all Coles branded products, so you're welcome to return with your receipt or remaining packaging to your local store for a refund or replacement. (3/3)
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Unfortunately, as this is the last point of processing before the bread is baked, we're unable to identify if a large air bubble has formed. We're working closely with the supplier to improve processes and to help minimise this issue. 2/3
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We have a 100% satisfaction guarantee on all Coles branded products so if you remain unhappy please feel free to return the packaging or receipt to your store for a full refund or replacement. 3/3
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Replying to @ScaredyCat44
thanks for getting in touch and sorry for the hassle. We'd recommend clearing your Internet browsing history, cookies, cache and form data as this usually fixes most issues. (1/2)
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If you are still having troubles, we'd recommend contacting our Coles Online Team directly on 1800 455 400 as they'll be best suited to assist you further. (2/2)
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We understand a speedy checkout experience is important to our customers and we monitor weekly and daily customer volumes to ensure we have enough team members rostered on. (2/3)
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Please be assured that we will forward your feedback to the Store and Regional Managers for their information. We hope you give us another chance and we see you in store soon. (3/3)
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