A technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world.
Joined August 2008
- Tweets 9,174
- Following 183
- Followers 15,396
- Likes 4,198
3,117 Photos and videos
Jun 10
Concentrix (CNXC) will announce our Second Quarter Financial Results and host a live audio webcast of the earnings call on June 29, 2026 at 5:00 p.m. Eastern Time. cnx.li/yrfmZ
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Jun 9
You bought AI. But not impact.
Somewhere between the purchase order and the rollout plan, the value never quite made it into production.
Anyone can sell the product. Making it work in reality is the hard part. cnx.li/TajhI
#NewRealities
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Jun 8
The transformation started. The pilot looked promising. The projections looked even better.
Then someone asked to see the results. Build for reality from the start & you won't have to conduct a search & rescue mission for the ROI later. Real starts here: cnx.li/SPCxB
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Jun 5
EMEA Sales Campus in a few photos. 📸
A lot of conversations, ideas, and a shared focus on helping clients turn AI ambition into operational reality and how we can better help clients navigate change and prepare for what’s next.
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Jun 5
Good insights shouldn't take hours to find.
Smart Summaries, powered by ConcentrixCX, uses AI to turn unstructured feedback into clear insights in seconds, helping you spot wins, uncover issues, and take action faster.
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Jun 4
Back on the Fortune 500® list for the third consecutive year. We’re proud to be the global technology and services leader trusted to help the world’s leading brands navigate operational complexity and make intelligent transformation work in the real world. cnx.li/fnMUG
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Jun 4
Some enterprises are quietly rehiring for roles they automated 18 months ago. Not because AI failed but because they measured the wrong things. The pattern is the same every time. Here's how to get AI automation right → cnx.li/dZlQF
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Jun 2
The demo sailed smoothly. Then enterprise reality hit.
Somewhere between the pilot and the launch, things went underwater. Fast. Not because the ambition was wrong, but because nobody built it for what comes after the calm. That's where we operate. cnx.li/TajhI
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Jun 1
Funny how the vendor disappears right when governance, adoption, and ROI show up.
Here's why → cnx.li/ZLwIR
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May 30
We’ve expanded our partnership with @NICELtd, and this time we’ve gone Platinum. Together, we’re helping solve the real problem with agentic AI: making it actually work in the enterprise. Read more: cnx.li/yuiKs
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May 29
AI Pilot #3490 was a huge success... right up until it met operational complexity.
Funny how that keeps happening.
Most AI doesn’t fail because the model didn’t work. It fails because nobody built it for operational reality.
We do. cnx.li/TajhI
#NewRealities
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May 28
If your team is double-checking every AI output, congrats—you’ve automated trust issues, not work.
Your vendor nailed the demo. Then left. Here's why that keeps happening → cnx.li/pVLrI
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May 26
Another AI pilot? Bold strategy. Shame if it joined the 95% that never make it to production. cnx.li/sTbCJ
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May 22
At this point, “successful pilot” is starting to sound less like a milestone and more like a warning sign.
Most vendors are selling AI ambition. We’re the partner that sticks around when AI meets operational reality. cnx.li/SPCxB
#NewRealities
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May 15
Last week, we launched iX360 in the Philippines. An immersive experience center where enterprises can integrate and co-create AI, automation, and intelligent solutions designed for real workflows, real complexity, and real business outcomes
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May 13
The demo was flawless. The pilot was promising. The vendor was gone by Q2.
40% of agentic AI projects won't make it to 2027, according to Gartner. Most of them had great slides. #NewRealities
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May 12
"We're in the discovery phase"
"The platform is live in staging"
"Results are being tracked"
Corporate for: nobody owns what happens next.
50% of AI investments won't hit ROI by 2030, according to Gartner. The technology isn't the problem. The exit clause is. #NewRealities
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May 8
iX Hero™ was named Customer Product of the Year 2026 by @TMCcustomer. 🏆 Because great enterprise experiences need the right AI: real-time intelligence, smarter workflows, and less busywork. When AI elevates people, everybody wins. cnx.li/NeGVY
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May 6
North America Sales Campus last week brought leaders and teams together to talk about where the industry is actually shifting with AI. The takeaway is simple: autonomous AI fits the simple, high-volume stuff. Human AI takes over when it gets complex, emotional, or high-stakes.
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May 6
Travel disruption is inevitable. Chaos doesn’t have to be. AI agents help travel organizations move from reactive recovery to proactive coordination, improving resilience, efficiency, & traveler trust at every step.
Download the solution sheet to see how. cnx.li/WmdKI
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