Welcome to the official customer support account of Converge! We're here to help you #ExperienceBetter. For news and updates, follow @ExperienceCNVRG.
Joined October 2012
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2 Aug 2025
Need help, Ka-Converge? Here are all the ways you can reach us:
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May 15
Nakararanas po kami ng pansamantalang problema sa IPTV channels ng Converge Xperience Hub. Inaaksyunan na po ng aming technical team ang sitwasyon upang maibalik ang serbisyo sa lalong madaling panahon.
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May 20
Hi @heidi! This is to acknowledge your message. I do apologize for the experience. Kindly send us a DM in this link: x.com/ConvergeSupport. Thank you.
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6,938
May 19
Kindly disregard the text message you received if you did not request any plan upgrade. Upon checking, your current subscribed plan remains FIBERX NETFLIX 1798, and there are no confirmed upgrade requests reflected on your account at this time. Thank you.
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May 19
Hi! Thank you for reaching out to us. Kindly check the DM I sent for further assistance. Thank you!
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May 19
Hi @ventura_eidan! This is to acknowledge your message. I do apologize for the experience. Kindly send us a DM in this link: x.com/ConvergeSupport . Thank you.
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May 19
Hi @va_momlee! This is to acknowledge your message. I do apologize for the experience. Kindly send us a DM in this link: x.com/ConvergeSupport . Thank you.
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May 18
Hi! Thank you for reaching out to us. We sincerely apologize for the inconvenience this issue may have caused. Kindly check the DM I sent for further assistance. Thank you!
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Apr 27
Nakararanas po kami ng technical problems sa aming hotlines. Maaaring ipaulit ng aming agent ang inyong concern upang masuportahan namin kayo nang maayos. Kasalukuyan itong inaasikaso ng aming team.
Para sa mas malinaw na quality ng tawag, maaari ninyong gamitin ang Click2Call: cnvrge.co/clicktocall
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Hi @thebeastmacm, thank you for reaching out to us. We sincerely apologize. To properly assist you with your concern and ensure your data privacy, kindly send us a direct message using this link x.com/ConvergeSupport or x.com/ConvergeSupport. Thank you.
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Apr 30
Hi, pasensya na po sa naging experience ninyo. Para matulungan po namin kayo nang maayos at maprotektahan din ang inyong data privacy, please allow us to assist you by sending us a DM sa aming support page: x.com/ConvergeSupport. Thank you po!
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Apr 21
Hi kelvin! Thank you so much for reaching out to us. My sincere apologies for the inconvenience you're experiencing. Kindly send us a private message on our support page (x.com/ConvergeSupport) so I can assist you with your concern. Thank you.
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Apr 21
Hi kelvin, this is Bronny of Converge Social Media Support. Thank you for reaching out to us. I sincerely apologize for the inconvenience this issue may have caused. Allow us to assist you by sending us a DM: cnvrge.co/twcict. Thank you.
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Apr 15
Magsasagawa ng system upgrade ang aming payment partner na ECPay mamaya, kaya pansamantalang hindi magagamit para sa bill payments ang ilang channels gaya ng GCash app, ShopeePay, at 7-Eleven mula 10 PM hanggang 12 AM.
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Mar 26
CUSTOMER ADVISORY
March 26, 2026
Bilang paggunita sa Semana Santa, lahat ng aming business centers sa buong bansa ay sarado sa April 2 (Huwebes Santo), April 3 (Biyernes Santo), at April 5 (Pasko ng Pagkabuhay).
Sarado rin ang aming business centers sa April 4 (Sabado de Gloria) maliban sa mga nasa lalawigan ng Bataan, Bulacan, La Union, Nueva Ecija, Pangasinan, at Zambales.
Nananatiling bukas at handang maglingkod sa inyo ang aming online channels at hotlines. Maaari din kayong magbayad ng inyong bills sa GoFiber website o app at sa iba pang authorized payment channels.
Muling magbubukas ang lahat ng aming business centers sa Lunes, April 5.
Maraming salamat, mga ka-Converge!
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Feb 13
Bukas po ang aming business centers sa mga sumusunod na holiday at mahahalagang paggunita ngayong Pebrero:
February 17 – Lunar New Year
February 18 – Ash Wednesday / Inaasahang simula ng Ramadan
February 25 – 40th Anniversary of EDSA People Power Revolution
Para sa inyong concerns, mag-DM lang po sa amin dito sa Converge Support.
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22 Dec 2025
Narito po ang schedule ng aming business centers ngayong Kapaskuhan.
Para sa inyong concerns, i-DM lang po kami.
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34,649
22 Dec 2025
Closed po ang aming Seven E business center sa Quezon City sa Dec. 24, 25, 30, at 31 at sa Jan. 1.
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17 Nov 2025
“Converge today stands at the intersection of governance, discipline, innovation, and national relevance. It is one of the rare Filipino companies that can scale capacity while strengthening balance-sheet integrity—a combination that places it in the league of future digital pillars of the country.”
— Lito Gagni, @BusinessMirror
#FromFiberToFuture
businessmirror.com.ph/2025/1…
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6 Nov 2025
Tapos na po ang aming system upgrade.
Maaari n’yo nang ma-access ang GoFiber at BIDA Fiber websites at mobile apps. Bukas na rin ulit ang lahat ang aming Converge Support channels.
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5 Nov 2025
May system upgrade po mula 8 PM mamaya hanggang 10 AM bukas. Hindi maapektuhan ang inyong internet connection. Pansamantalang magiging inaccessible ang ilang channels at limitado ang transactions na maaring i-process habang isinasagawa ang system upgrade.
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