We help businesses get high-quality, actionable data from unstructured customer and public feedback.
Joined April 2008
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.@PolicyExpert tops the UK General Insurance customer experience rankings, ahead of @LV and @1stCentral. See how all eight insurers performed in the 2026 Service Excellence Index.
Full rankings: eu1.hubs.ly/H0w2QCk0
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Praise and complaints in UK general insurance share the same drivers: staff competency and turnaround time.
The difference is execution.
UK Insurance: Service Excellence Index | General Insurance 2026 → eu1.hubs.ly/H0w8s_Z0
#UKinsurance, #sentimentdata #generalinsurance26
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How do UK consumers really feel about their general insurer?
We analysed 134,000 conversations across X, Facebook and Trustpilot about the UK's leading insurers to find out.
👉 eu1.hubs.ly/H0w2mNd0
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The customer has spoken!
@MBCShahid leads MENA streaming sentiment at 4%, driven by local originals and Ramadan content. @OSN takes second on the strength of its premium catalogue and HBO access.
Full rankings: eu1.hubs.ly/H0vSJkd0"
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The MENA Streaming Services Report is live.
@MBCShahid leads on Net Sentiment. @NetflixMENA dominates conversation.
Full report: eu1.hubs.ly/H0vSC0Q0
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Rakbank was the only bank to score positively on both Operational and Reputational Net Sentiment in the UAE Banking
Sentiment Index 2026.
- Operational top 3: @RAKBANK, @DIB, @EmiratesNBD.
- Reputational top 3: @RAKBANK, @FAB, @WioBank.
Full report: eu1.hubs.ly/H0vkdyB0
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UAE Banking Sentiment Index 2026 rankings are in. Five banks positive, four negative. @rakbanklive led at 44% Net Sentiment, 38 points clear of the next closest bank.
Find out what is driving praise and complaints in the UAE banking industry: eu1.hubs.ly/H0vgZWR0
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How @miwayinsurance turned claims into an online sentiment success story bizcommunity.com/article/how… | #MSL #BizPressOffice via @Biz_Finance
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Out now: UAE Banking Sentiment Index 2026. We analysed 208,000 consumer social media conversations across nine retail banks in 2025 and found that overall sentiment turned positive, but customer service sat at -91% Net Sentiment.
Full report: eu1.hubs.ly/H0vcRC-0
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The @InsuranceTimes_ recently asked industry experts whether claims experience has become the deciding factor over price.
Good Outcomes' Jamie Botha unpacks the question, backed by real, unfiltered customer sentiment data.
🔗 eu1.hubs.ly/H0v4Mg30
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UK travel insurance overall Net Sentiment: 81%. Unsolicited feedback: -5%. The gap between the two is where the real story sits.
Lead analyst unpacks what the data reveals: eu1.hubs.ly/H0sQBdk0
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AllClear topped the UK Travel Insurance operational rankings. Positive conversation centred on helpful, competent support.
Full report: eu1.hubs.ly/H0szmrQ0
@AllClearTravel
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UK Travel Insurance Sentiment Report is now live ✈️
We analysed 200,000 public consumer posts to uncover what drives praise and complaints towards leading travel insurers.
Brands featured: @AllClearTravel, @staysure, @InsureandGo & @MultitripCover.
⬇️ eu1.hubs.ly/H0sxpMl0
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Well done to @BestmedScheme and @FedhealthMed for topping the Operational and Reputational rankings in the 2026 SA Medical Aid Sentiment Report.
Download the report to see what drove consumer praise:
eu1.hubs.ly/H0skYKh0
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UK Pet Insurance Consumer Sentiment Index is live 🐾
Strong sentiment overall, boosted by Trustpilot praise. Agria Pet Insurance leads on customer feedback.
Key friction points: claims, renewals, cover clarity.
Report: eu1.hubs.ly/H0s4WhW0
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Join a fast-growing, innovative company using AI human intelligence to power better decisions.
Help qualify leads and grow our global enterprise pipeline.
🔹 Mid-level role
🔹 Remote-first
Apply now: eu1.hubs.ly/H0r4WSQ0
#Hiring #SalesJobs #B2B #RemoteWork #DataEQ
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DataEQ Consulting MD, Aimee Malan, discusses the Trust Pillar framework, introduced for the first time in the 2025 SA Banking Sentiment Index.
The framework measures trust across five pillars shaping how customers perceive banks.
Full interview here: eu1.hubs.ly/H0qxp0n0
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Why has banking sentiment improved so sharply over the past decade?
Aimee Malan, MD DataEQ Consulting, unpacks the role of campaigns and digital engagement in driving these improvements.
Full interview: eu1.hubs.ly/H0qvzN90
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Aimee Malan, MD at DataEQ Consulting, reflects on the progress made across SA banking this year and the challenges that still shape customer experience.
Read the full article and rankings here: eu1.hubs.ly/H0qlHfy0
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