Build better relationships with your clients using DeskDirector - the ultimate IT Service client experience platform.
Joined June 2012
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21 Sep 2017
Customer Portal that will skyrocket the value you provide to your clients as an #MSPbusiness hubs.ly/H08HMzZ0 by @wistia
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28 Sep 2022
97% of workers believe that the lack of team alignment influences the success of a project. Clearly, team alignment matters for business success! So, we’ve collected a list of 5 must-have features of ITSM software that promote team alignment.
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#ITSM
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19 Sep 2022
30% of companies are considered behind in technology adoption. One way to avoid that statistic? Adopt new software equipped with the resources your business needs to stand out. Read the blog to learn more.
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#softwareadoption #digitaltransformation
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3 Sep 2022
How do you ensure that you’re digitizing IT processes, the right way? We put together a simple 5-step framework to get you started. Read the full blog and take the first step towards successful process digitization!
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#itprocesses #digitaltransformation
22 Aug 2022
Tracking the right KPIs can be the difference between a profitable year and a loss-making one. We’ve collected a list of 8 essential MSP KPIs you should be tracking & how to calculate them. Set your business up for long-term success! hubs.la/Q01kswsT0
#clientportalsoftware
9 Aug 2022
The avg. customer churn/year in some markets is about 30%. That means customer churn is a blackhole for revenue. Learn 5 ways to use your client portal software to build a loyal client base that’ll stick around! hubs.la/Q01jvYb-0
#clientportal #clientportalsoftware
25 Jul 2022
2023 is sooner than you think, and it's never too late to start developing your IT strategy! We gathered 9 essential ITSM software features, that will create a better experience for clients and IT teams in the new year. Learn more! hubs.la/Q01hb5LM0
#ITSM #2023
11 Jul 2022
Looking to keep your business modern, scalable, and efficient? Make sure you’re integrating your IT tech stack! Discover 4 surefire strategies for better IT integration that will deliver low costs and accurate data. hubs.la/Q01gmQfq0
#techstack #ITSM #ITintegration
27 Jun 2022
IT automation isn't just for the IT department. In fact, it can be used to streamline recruitment, onboarding, payroll, scheduling, incident management, and much more within the HR department. Learn more!
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#itautomation #ITSM
13 Jun 2022
Do YOU Need SOPs?? Find out what business functions require standardized processes to help them stay successful and productive, and learn how SOPs can be the batteries that power your business. hubs.la/Q01d51Y40
#standardoperationgprocedures #SOPs #ITmanagement
30 May 2022
80% of B2B business purchases are impacted by a client’s customer experience. So how do you differentiate your CX? Expectation management! Learn how to deliver excellent service while also managing client expectations: hubs.la/Q01cjV2-0
#customerservice #ITSM #ITmanagement
23 May 2022
If only there was a way to make projects, job functions, and workflows organized, routine, and repeatable... There is! SOPs do exactly that. Discover 6 simple steps for creating and deploying SOPs that boost productivity:hubs.la/Q01bNKvr0
#SOP #ITmanagement
16 May 2022
Cybercrime has risen 600% since the pandemic 🤯. That's not a typo! Every business must be prepared to effectively deploy a robust risk management strategy. Learn 5 practical tactics to do just that! hubs.la/Q01bd7rs0
#riskmanagment #ITmanagement
9 May 2022
Ready to invest in your digital future? XaaS, the umbrella term for cloud-based services, is a great way to meet the demand for cloud apps and services in the era of digital transformation. Learn more! hubs.la/Q019J-1K0
#XaaS #SaaS #digitaltransformation
2 May 2022
Cybercrime is predicted to cost $10.5 trillion by 2025. But with proper risk management and incident reports, you can protect your company. Learn how to prepare your team to minimize your business’s risk. hubs.ly/Q0198KmT0
#riskmanagement #incidentresponse #ITautomation
25 Apr 2022
57% of employees report not being given clear directions by supervisors. That number is way too high! Standard Operating Procedures (SOP) help fill that communication gap. Discover the power of SOPs! hubs.la/Q018GFkg0
#SOP #standardoperatingprocedure #ITautomation
20 Apr 2022
U.S. companies lose more than $62 billion a year due to poor customer service. How can you avoid being part of that terrifying statistic? It's all about having a user-friendly, effective client portal. Learn more:hubs.la/Q0188C6k0
#clientportal #customerservice #ITSM
11 Apr 2022
78% of business leaders believe automating tasks increases productivity for everyone involved. With automation, you can boost productivity and deliver better overall business results for organizations of all sizes. Learn more: hubs.la/Q017DSZ-0
#ITSM #ITautomation
4 Apr 2022
ITSM is no longer just about IT. In the evolving ITSM world, it’s time to put the focus on service management. Learn how to level up your ITSM strategy in this fast-changing IT landscape: hubs.la/Q017cpWn0
#ITSM #digitaltransformation
30 Mar 2022
Looking to future-proof your business and adapt to ongoing digital transformations? ITSM tech has you covered! Drive positive outcomes and prepare for future pivots with a tech that never goes out of style. hubs.la/Q016WFLX0
#ITSM #ITSMsoftware #ITSMtools #ITautomation
21 Mar 2022
There's so much to gain from ITSM software...as long as you're using it properly. In under 5 minutes, find out what complementary frameworks will help ensure the ITSM is boosting profits and increasing efficiency!
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#ITSM #ITSMsoftware #ITSMtools