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Digital.gov @Digital_Gov
Joined April 2010
  • Tweets 9,273
  • Following 2,537
  • Followers 51,307
746 Photos and videos
As part of the broader digital communication modernization effort within the federal government, and the CDC Moving Forward initiative, @CDCgov initiated Project Clean Slate to restart with a leaner website and consistent, well-structured content. digital.gov/2025/01/02/rebui…

Rebuilding CDC.gov

Learn how the CDC.gov team used a bold “Clean Slate” approach to reimagine the site and meet real user needs.

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1/10/25: @DHSgov issued new guidance for U.S. government websites and social media addressing web and digital communications related to the California wildfires. digital.gov/california-wildf…
Guidance for U.S. government websites and social media, addressing web and digital communications related to the California wildfires.​​

ALT Guidance for U.S. government websites and social media, addressing web and digital communications related to the California wildfires.​​

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Join us on December 19, 2024 for the U.S. Web Design System monthly call. 🔊 This month, USWDS hosts the Federal Website Standards team who will share more about the standards, their origin, the research backing them, and what standards are coming next. digital.gov/event/2024/12/19…

USWDS Monthly Call - December 2024

The U.S. Web Design System team is joined by the Federal Website Standards team to share more about the standards, their origin, the research backing them, and what standards are coming next.

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Tracking your site’s performance is the first step to incorporating performance into your design and development process. Check out this step-by-step guide from @USWDS on picking metrics and tools for tracking performance on your site. ➡️ designsystem.digital.gov/per…

How to track performance

USWDS makes it easier to build accessible, mobile-friendly government websites.

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Unsolicited feedback offers a unique view into the customer experience and captures many user experiences, including needs that might not surface in a structured survey. Learn how to start analyzing unsolicited customer feedback ➡️ digital.gov/2024/06/25/unsol…

Unsolicited data: A valuable resource for digital customer experience enhancement

Optimizing federal service touchpoints involves analyzing both actively-sought and spontaneous feedback, introducing new metrics and data points.

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Understanding customer needs and implementing a customer experience strategy can increase the public’s trust in your program, agency, and the federal government. Read about the policy framework ➡️ digital.gov/resources/requir…

Requirements for transforming federal customer experience and service delivery

Learn how to strengthen customer experience and service delivery within your federal agency.

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Accessibility and inclusivity are at the core of a useful, usable website. Check out our guide on accessibility for teams to learn how you can ensure your websites are designed for everybody ➡️ digital.gov/guides/accessibi… #DisabilityDay #IDPD #EveryoneIncluded

Accessibility for teams

A ‘quick-start’ guide for embedding accessibility and inclusive design practices into your team’s workflow

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Federal website standards align with policy requirements and best practices. Following these standards helps agencies provide high-quality, consistent digital experiences for everyone. Learn more ➡️ digital.gov/resources/introd…

An introduction to federal website standards

The federal website standards help agencies provide high-quality, consistent digital experiences for everyone.

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Learn the best practices for agile acquisitions—from building and buying solutions, to overcoming common roadblocks. digital.gov/2024/11/26/navig…

Navigating digital acquisitions

Learn the best practices for agile acquisitions—from building and buying solutions, to overcoming common roadblocks.

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“Was this page helpful?” Using Digital Analytics Program and Touchpoints data on NPS.gov pages, @NatlParkService was able to make specific updates based on user needs. Read the full case study ➡️ digital.gov/2024/10/11/makin…

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In the November edition of our monthly newsletter, learn about our new job board, website evaluation, and federal website standards. linkedin.com/pulse/job-board…

Job board Customer-centricity Federal website standards

Introducing the Digital.gov job board We launched a job board to share community- and tech-related job openings across the federal government.

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Using a design system can ensure your site is trustworthy, accessible, compliant, and efficient. Learn about design system benefits and how to start using one ➡️ digital.gov/resources/introd…

An introduction to design systems

If your organization needs to ensure compliance with a design standard or align to a brand, a design system can help you achieve those goals more easily than building a site from scratch. Learn how a...

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📅 Join us for our November U.S. Web Design System monthly call on November 21, 2024. You'll learn about what the team is currently developing and how it fits into their vision for the direction of the design system. digital.gov/event/2024/11/21…

USWDS Monthly Call - November 2024

The U.S. Web Design System (USWDS) team will share their vision for the design system as a product, including USWDS Web Components and other new things the team expects to deliver in 2025.

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🆕 New blog! When you publish content, it’s only the beginning of its life cycle. Learn how to maintain quality and accuracy, set up a governance structure, and stand up a team to support this work. digital.gov/2024/11/12/craft…

Crafting quality content throughout its lifecycle

Learn about the life cycle of content, how content comes across to the user, and how to develop a content management strategy.

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🆕 New blog! Creating quality digital content is not a one-time endeavor. Explore recommendations for managing and improving excellent digital content over time. digital.gov/2024/11/04/youve…

You’ve launched, now what? Planning for the future of your content

Creating quality digital content is not a one-time endeavor. Explore these approaches to managing and improving excellent digital content over time.

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🆕 New blog! Explore hiring strategies, how to leverage contractors, and creative approaches for building a digital team in federal government. digital.gov/2024/11/01/tips-…

Tips for building a small, scrappy digital team

Explore hiring strategies, how to leverage contractors, and creative approaches for building your digital team.

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🆕 New blog! Go inside @USGSA's website evaluation process, which combines qualitative and quantitative data to assess site management and performance. digital.gov/2024/10/30/enhan…

Enhancing the customer-centricity of GSA websites

An overview of GSA’s website evaluation process, which combines qualitative and quantitative data to assess website management and performance.

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On this day 24 years ago, the Web Content Managers Forum held its first meeting! 🎃 Today, this community (our Web Managers Community of Practice) is 2,225 members strong with a similar mission: to create a better online experience for the public. digital.gov/communities/web-…

Join the Web Managers

Create a better online experience for the public alongside government web content managers.

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🆕 New blog! This case study from the Access DOJ team in @ATJDOJ shares nine tips on bringing human-centered design and customer experience to an agency. digital.gov/2024/10/28/makin…

Making the case for human-centered design: A Department of Justice case study

The Access DOJ initiative shares nine lessons on making services more accessible, effective, and efficient.

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When translators and agencies use multilingual glossaries to translate content, they support consistent communication across government. Learn more ➡️ digital.gov/resources/introd…

An introduction to multilingual glossaries

Learn how to use multilingual glossaries to share common translations and contribute to consistent communication across government.

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