Head of Quality Assurance at ELFT. Views my own. Retweets for interest.
Joined September 2018
- Tweets 525
- Following 220
- Followers 299
- Likes 1,984
22 Photos and videos
Duncan Gilbert retweeted
6 Jun 2024
Up for a challenge @NHS_ELFT ? 👀 Send the QA team a photo of your updated You Said We Did board for a chance to feature on our Twitter! Deadline: 14th June. Creative displays encouraged - get snapping 📸#WMTYD24 #makingfeedbackmatter
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Duncan Gilbert retweeted
23 May 2024
Chief Quality Officer Dr Amar Shah tells #ELFTBoard about work to help corporate teams plan and prioritise work and measure the impact of their services. Connections with service users and staff are key and a new corporate accreditation program is helping achieve that.
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Duncan Gilbert retweeted
23 May 2024
@E1Homeless in #TowerHamlets is hosting a #Homeless Summer Fair on June 7! They are seeking donations of non-perishable food, clothing, toiletries, and sleeping bags. Drop off #donations at the practice or call them at 02072470090. Read here for more info: elft.nhs.uk/news/health-e1-t…
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Duncan Gilbert retweeted
23 Jan 2024
Welcome to Ep1 of 10 conversations celebrating 10 years of #QualityImprovement @NHS_ELFT. Great discussion about building infrastructure to support #Improvement at scale. With @TheIHI @katbritt11 @auzewell @ELFT_QI #QITwitter #QI
🎦 Watch/listen here youtube.com/watch?v=Vn0R5Xr2…
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Duncan Gilbert retweeted
13 Nov 2023
Donate to people in need this Christmas - All donations will be donated to help our homeless community in Hackney 💚 Please DM us for more info on how you can donate 🎅
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15 Sep 2023
Great start...
14 Sep 2023
Lovely to see @NHS_ELFT getting so much feedback on @careopinion, and overwhelmingly positive too 👍 careopinion.org.uk/services/…
ALT Tag bubbles visualisation of what was good, or could be improved, at East London NHS FT
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Duncan Gilbert retweeted
Exciting to see this new research about online feedback from the estimable @laurenpramsey @Laurainbradford @LawtonRebecca @janekohara. Can't wait to read it 👍 pxjournal.org/cgi/viewconten…
ALT “Feedback is indeed a dainty dish to set before the Trust”: Comparing how online patient feedback is responded to and used across three hospital Trusts in England
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Duncan Gilbert retweeted
22 Feb 2023
Our Patient Experience measures workshops have been going great! Thank you to all you have joined so far and shared your thoughts.
There's still time to register for the final session tomorrow morning, drop us a message if you are interested! @elft_ppl @NHS_ELFT
13 Feb 2023
So excited for our first Patient Experience measures workshop tomorrow; a great chance to share what matters to you & help shape how we measure experience.
If you have lived experience of our services, there's still time to register, just drop us a message! @elft_ppl @NHS_ELFT
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Duncan Gilbert retweeted
2 Feb 2023
Calling all service users & carers of @NHS_ELFT we are redesigning our patient experience measures and would like your help. We are facilitating 3 workshops this month to co-produce new questions. Please let QA or your local PPL know if interested @elft_ppl
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22 Dec 2022
Great to see.
@sarahwi96928224 @LorraineSunduza @DrAmarShah
22 Dec 2022
"She believed in me." Lovely feedback for @NewhamIAPT 💖 #Newham #mentalhealth careopinion.org.uk/1010562
ALT I have to thank Shen for the amazing support she has provided to me during our sessions. Few people get to help someone as much as she has, and I hope she gets the acknowledgement for that. She was extremely understanding, listened and remembered every detail of my story and managed to incorporate that into our work together. She has shown me compassion and patience, she believed in me when I didn't show up and offered me a second chance. Her help and support has made a huge impact on my healing, and I am now much better than I was before we started the treatment. I will continue to deal with issues, but now I have been provided with tools to do that.
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19 Dec 2022
Join us!
19 Dec 2022
Looking for a new challenge in 2023?
We're seeking an enthusiastic and dynamic person to join our team to support the delivery of our CQC Preparedness Programme and implement a new CQC preparedness strategy.
Find out more here: lnkd.in/gSQUZBQi
@DrAmarShah @NHS_ELFT
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Duncan Gilbert retweeted
29 Nov 2022
Services promoting the Care Opinion feedback platform! The QA team will be visiting clinical sites the next 2 weeks to promote and encourage service users to tell us their stories😀@DrAmarShah @careopinion @NHS_ELFT @LorraineSunduza
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Duncan Gilbert retweeted
23 Nov 2022
Do you want to find out more about the Service User-Led Accreditation Programme? Join our “What is SULA?” that we are holding for staff! @NHS_ELFT @elft_ppl @DrAmarShah @LorraineSunduza
If you would like to attend, please register using the QR code
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Duncan Gilbert retweeted
14 Nov 2022
We welcome all services
@NHS_ELFT to take part in service user and carer feedback. If you’d like to use Care Opinion for your service, we’d love to help! Please contact elft.qa@nhs.net to find out how easy it is to get started!
@elft_ppl @LorraineSunduza @DrAmarShah
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Duncan Gilbert retweeted
17 Oct 2022
Stop the press! Registration is now open for the FREE @CareOpinion Autumn Online Conference 2022! This is for anyone interested in learning about the power of online feedback to make a difference in health and care services. Save your space here! eventbrite.co.uk/e/the-patie… @NHS_ELFT
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8 Sep 2022
We've had 14 @careopinion research chats so far, with authors of academic studies of online patient feedback. Our next one is on 20 Sept, with @BridgetJohnst. Do join us! Register: bit.ly/corc-15
ALT What matters in end of life care? Learning from stories on Care Opinion Tuesday 20 September 2022, 4pm With Professor Bridget Johnston, Clinical Professor of Nursing and Palliative Care, University of Glasgow
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Duncan Gilbert retweeted
1 Sep 2022
@NHS_ELFT in partnership with @careopinion will provide Service Users, Cares and families a public platform to share their stories 🗨
Tell us your experience! #feedback
30 Aug 2022
Had an appointment or contact with ELFT recently? If so, tell us how we did. We have partnered with Care Opinion to provide an easy way for you to give us feedback careopinion.org.uk/
@careopinion @PCCALAMI @LorraineSunduza @EdwinCCN @amarshah @elft_ppl
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Duncan Gilbert retweeted
30 Aug 2022
Had an appointment or contact with ELFT recently? If so, tell us how we did. We have partnered with Care Opinion to provide an easy way for you to give us feedback careopinion.org.uk/
@careopinion @PCCALAMI @LorraineSunduza @EdwinCCN @amarshah @elft_ppl
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