Joined April 2020
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Healthcare workers work in an emotionally charged setting. Patients & families often experience strong emotions such as anger, distress & shock. This week we will be sharing strategies & skills to manage difficult conversations when someone is expressing strong emotions π‘ππ’π¨
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It's #FeedbackFriday π
Check out this awesome feedback from last month's Deteriorating Patient and Future Care Planning course for @nhsfife staff ππ
Well done to our incredible NHS Fife tutor team π
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Happy Wednesday Everyone! π
Our June newsletter will be landing in mailboxes today π¬π
This month's edition will highlight National Advance Care Plan Day 2026.
To sign up for your copy, drop us a dm or head over to our website β¬οΈ
ec4h.org.uk/
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#TopTipTuesday π‘
Sit beside, not over
By sitting down and ensuring you are at or below the patient's eye level, you avoid feeling threatening, which immediately helps lower the brain's "threat physiology" and builds a vital sense of safety.
#managingstrongemotions
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Our highly interactive workshop will explore different strategies and skills to manage difficult conversations when someone is expressing strong emotions. To book a place on the August course β¬οΈ
tickettailor.com/events/cuttβ¦
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Excited to be running a webinar on 9th July to support Advance Care Plan Day 2026 π€© The focus will be on initiating difficult conversations with marginalised patients and their families.
The webinar is free and is open to all healthcare staff
To book β¬οΈ
tickettailor.com/events/cuttβ¦
Future Care Planning: Initiating Conversations with Marginalised Patients and Their Families webinar by @EC4H7
π
9th July 2026
πOnline
π advancecareplanday.org/eventβ¦
#ACPDay2026 #FutureCarePlanning
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Less than a week to go until our FREE advanced communication skills course for @nhsfife staff. The course will focus on having difficult conversations with deteriorating patients and their families @nhsfife
There are still a few spaces left β¬οΈ
tickettailor.com/events/cuttβ¦
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Here is a sneak peak at some of the events we are running over the Summer to celebrate @ACPDay2026
For more information or to book - head over to our website β¬οΈ #ACPDay2026 #AdvanceCarePlanning #FutureCarePlanning #whatmatterstome
tickettailor.com/events/cuttβ¦
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We are excited for this π€© EC4H will be running a series of events to celebrate Advance Care Plan Day 2026. Follow us for updates @EC4H7
#ACPDay2026 #AdvanceCarePlanning #FutureCarePlanning
The UK's National Advance Care Plan Day 2026
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1st July 2026
π Host your own ACP events
π Attend the National Conference
π Make plans
π Learn and empower others
π Get involved ππ
AdvanceCarePlanDay.org
#ACPDay2026 #AdvanceCarePlanning
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Effective communication relies on a few core habits: practicing active listening without planning your next reply, maintaining clear and concise messaging, and using nonverbal awareness to ensure your body language matches your words
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#TopTipTuesday π‘
By acknowledging a patient's feelings without judgment, you help lower their anxiety and build a foundation of trust that improves their overall care experience
#ManagingStrongEmotions
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π’FREE advanced communication skills course for Cancer Nurse Specialists working in NHS Lanarkshire
π9th September
π 9.30 am to 4.30 pm
This course is aimed at advanced level of practice and aligns with the ACCEND framework
@nhsl_meded
To book β¬οΈ
tickettailor.com/events/cuttβ¦
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#TopTipTuesday π‘
Addressing a patient in denial requires empathy, patience and non-confrontational communication that focuses on observable facts rather than accusations. The goal is to build trust & create a safe space for them to process their situation
#managingstrongemotions
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Collusion is generally an act of love or a need to protect another from pain. Colluders will often argue that they know the patient better than the health professionals do and know βwhat he can takeβ
Here are some helpful tips for dealing with collusion
#managingstrongemotions
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Happy Monday Everyone! We hope you all had a wonderful weekend and are recharged for the week ahead ππ
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This Friday we are sharing some lovely feedback from a participant on a recent Being Open About Adverse Events webinarπ
Our webinars are bite size sessions packed full of learning that are ideal for fitting into your busy schedule
#FeedbackFriday
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Communicating with a calm voice when someone is distressed helps de-escalate tension, build rapport, and demonstrates empathy, which allows the person to feel heard and safer
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Conversations can feel out of control when strong emotions arise, learn to stay focused with compassion. Our highly interactive course explores different strategies and skills to manage difficult conversations when someone is expressing strong emotions β¬οΈ
tickettailor.com/events/cuttβ¦
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When we are angry, emotions often cloud our judgment, leading us to say things that we might not mean π‘
Intentionally taking a moment to breathe, collect your thoughts, and calm your emotions, instead of reacting immediately can help you to respond with clarity and composure
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Validating an angry person involves acknowledging their feelings without necessarily agreeing with their viewpoint. It helps de-escalate tension and makes them feel heard. Key techniques include active listening, naming the emotion - "It sounds like you're frustrated"
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Healthcare workers work in an emotionally charged setting. Patients & families often experience strong emotions such as anger, distress & shock. This week we will be sharing strategies & skills to manage difficult conversations when someone is expressing strong emotions π‘ππ’π¨
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Conversations can feel out of control when strong emotions arise, learn to stay focused with compassion. This course help participants to gain insight and understanding about emotional expression. To book β¬οΈ
tickettailor.com/events/cuttβ¦
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