CHINA'S COTTI COFFEE IS IN THE NETHERLANDS ...
... and as often happens with Chinese brands that launch, the localisation is far from perfect.
I recently shared that Cotti Coffee had opened about 30 stores in Europe. Cotti is one of China's largest coffee chains, founded by the former Luckin Coffee CEO, who was ousted after a fraud scandal. Now, Cotti has opened in the Netherlands, with its first location in The Hague.
Of course, I downloaded the app to check it out. And the process is enormously '差不多' as the Chinese would say (flawed because speed is seemingly more important than quality).
After creating an account, I should have received an email with a verification code. This e-mail was blocked by my ISP as spam, so I had to whitelist their domain and resend it.
The e-mail itself was just laughable:
▶️ They use both Cotti Coffee and Kudi Coffee (Kudi is the name in China).
▶️ They use the very cold opening 'dear user'.
▶️ The e-mail claims the code will be active IN ten minutes, instead of FOR ten minutes.
▶️ There is a very strange translation that would read 'If not served by me, please do not leak.' in English.
▶️ Instead of saying 'you don't need to reply', the translation means 'no urge to reply'.
▶️ The unsubscribe button is in English in a Dutch email.
The app itself is clearly based on a Chinese template, with the navigation menu on the left of the screen. This is problematic in Roman-based languages, where text occupies much more space than Chinese characters.
Some text is so small that it is hard to read. Not to mention that it has large empty spaces on the screen, probably where a map should be (even when I gave permission to share my location).
Overall, the app meets expectations for a Chinese company launching in Europe. 😉