Eye On features a unique offering of news, insight and data in the fast-moving artificial intelligence sector.
Joined August 2018
- Tweets 1,177
- Following 45
- Followers 1,957
- Likes 91
492 Photos and videos
Pinned Tweet
Mar 21
300 episodes of Eye on AI, now searchable by chatbot. Ask about any guest, topic, or episode → chat.eye-on.ai
3
404
A chinese that loves Japanese and Italian food? youtube.com/shorts/eXeccyo20…
35
10h
AI Didn't Reduce the Hours. It Changed What Those Hours Feel Like youtube.com/shorts/BjtYjYr6g…
33
10h
Nobody's going home earlier.
But the work is finally worth doing.
Slack's CMO, Ryan Gavin, watched his engineering team build an entire product category in two days using AI agents. They worked 60-70 hour weeks, but their energy was off the charts.
The soul-crushing "work of work" is shrinking. What's left is the stuff that actually matters.
Full episode on Eye on A.I.: youtu.be/71_zjHojlhI
#Slack #AIproductivity #WorkplaceAI
25
11h
One Company Now Has More AI Agents Than Human Employees | Ryan Gavin of Slack
1
1
30
16h
If AI Solves 90% of Customer Service Issues, Do We Still Need Big Call Centers? youtube.com/shorts/_q0QMqFcn…
31
16h
BPO was a revolution, outsource the drudgery, cut costs, scale fast.
But it created a system where call center agents don't know the company they're answering for.
Now AI is resolving 80-90% of issues autonomously.
So do we still need the big call centers? Or does it all come back in-house - a small, skilled team handling only what AI can't?
Nobody wakes up excited to have a service experience. Something is broken. AI might finally fix it.
Full episode with Shashi Upadhyay, head of product, engineering, and AI at #Zendesk on Eye on A.I.: youtu.be/vjnh9rLsrvo
#AIadoption #CustomerServiceAI #EnterpriseAI
29
23h
One Company Now Has More AI Agents Than Human Employees | Ryan Gavin of Slack youtube.com/watch?v=71_zjHoj…
40
Jun 12
Zendesk | Across Every Industry, 70% of Customer Service Is Low Value youtube.com/shorts/vm-q3if4P…
27
Jun 12
#Zendesk analyzed a billion customer service tickets.
The finding: 70% is low-value work AI can handle. 30% is high-value work that needs a human.
Right now? Humans are doing all of it. And the 30% suffers.
When AI takes the 70%, humans are finally free to take the live calls. The complex cases. The ones that actually matter.
The goal isn't fewer humans in service. It's better ones, doing better work.
Full episode with Shashi Upadhyay of Zendesk on Eye on A.I.: youtu.be/vjnh9rLsrvo
#AIadoption #CustomerServiceAI #EnterpriseAI
23
Jun 12
Zendesk's Head of AI: We're Only 5% Through the AI Revolution in Customer Service youtube.com/shorts/seZskgALH…
19
Jun 12
AI Is Already Resolving 90% of Customer Service Tickets - and It's Getting Smarter | Shashi Upadhyay youtube.com/watch?v=vjnh9rLs…
19
Jun 12
AI can already resolve 90% of customer service issues.
So why are we only 5% through adoption?
Shashi Upadhyay, head of product, engineering, and AI at #Zendesk has a clear answer: the pace of technology is far exceeding the pace of adoption.
And adoption is gated by how companies run processes, how purchasing cycles work, how implementation happens.
Those are like laws of physics. They don't improve by a factor of 10.
Five percent. A really long way to go.
Full episode on Eye on A.I. LINK
#AIadoption #CustomerServiceAI #EnterpriseAI
29
Jun 12
AI Is Already Resolving 90% of Customer Service Tickets - and It's Getting Smarter | Shashi Upadhyay, Zendesk
#AIadoption #CustomerServiceAI #EnterpriseAI #Zendesk #AgenticAI
1
33