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Federal Student Aid Chief Operating Officer @FSACOO

Official account for the chief operating officer for the office of Federal Student Aid (FSA). Posts prior to Jan. 20, 2025, are from previous administrations.

Joined April 2019
  • Tweets 1,653
  • Following 45
  • Followers 2,900
522 Photos and videos
Federal Student Aid Chief Operating Officer retweeted
Federal Student Aid
@FAFSA
13 Nov 2025
The government shutdown has ended, and we’re back to help answer your questions about federal student aid. Remember to complete your FAFSA® form before your state's deadline at fafsa.gov

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Federal Student Aid Chief Operating Officer retweeted
Federal Student Aid
@FAFSA
1 Oct 2025
You can still fill out your FAFSA® form! Financial aid disbursements aren’t affected by the government shutdown. You should still make payments on your federal student loans. Need help? Aidan’s got your back 24/7 at StudentAid.gov We won’t be posting or replying to questions during the shutdown, but help is still available online.

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Federal Student Aid is taking action to better support borrowers. In addition to reactive issue resolution, our newly renamed Office of Consumer Education & Ombudsman will focus on proactive borrower support—through education, tools, and transparency. We're also developing a Common Manual to standardize servicing practices across all federal loan servicers, bringing clarity, fairness, and accountability to the entire system. These moves are about delivering for students, parents, and borrowers. 🔗 ow.ly/vcpJ50WYXBQ

U.S. Department of Education Bolsters Office of the Ombudsman to Improve Consumer Education and...

ED's Office of Federal Student Aid announced that it is expanding the mission and work of the Office of the Ombudsman to focus on providing information to students and families on the benefits and...

ed.gov
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🎓 The 2026–27 FAFSA® form is Now Live – It's Time to Apply! Whether you’re a high school senior, current college student, or returning adult learner, completing the FAFSA form is the most important step you can take toward unlocking financial aid for your education. Each year, millions of students access grants, scholarships, work-study funds, and loans through the FAFSA form. We’ve worked hard to simplify and streamline the FAFSA process this year, and we’re here to support you every step of the way. ✅ Visit fafsa.gov to get started. 📅 The earlier you apply, the more aid options may be available to you. 📲 Questions? Help is available at StudentAid.gov/help

Federal Student Aid
@FAFSA
24 Sep 2025
It's here and it's earlier than ever before! Complete your FAFSA form today at fafsa.gov
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Federal Student Aid Chief Operating Officer retweeted
Secretary Linda McMahon
@EDSecMcMahon
24 Sep 2025
The 2026-27 FAFSA form is LIVE — the earliest launch in history! 🎉 Under @POTUS leadership, the form is available ahead of schedule and American families can now complete the form in minutes. Visit StudentAid.gov to fill out your FAFSA today!
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📢 Financial aid administrators, mentors, and counselors: The 2026–27 FAFSA® Preview Presentation is here! ✔️ Screenshots of the new form ✔️ Training and event resource ✔️ Planning support 🔗 Download the PowerPoint or PDF on FSA Partner Connect: ow.ly/ScBV50WQrSm
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As we continue to improve our services, I'm excited to announce key updates to the 2026 –27 FAFSA® form as required by the One Big Beautiful Bill Act: ✅ Exclusion of certain family-owned business assets from SAI calculation ✅ Changes to the Federal Pell Grant eligibility criteria Read more on FSA Partner Connect: ow.ly/W3rx50WLFlO
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The 2026–27 FAFSA® prototype is now live. The prototype is a web-based tool that allows counselors, mentors, college access professionals, and others to navigate specific scenarios that many FAFSA applicants will encounter on the live website. This is a key step in preparing our teams and partners to support students effectively during this application cycle. View details and instructions about how to access the prototype: ow.ly/jRzL50WQrP3
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Today, as we observe Constitution Day and Citizenship Day, we are reminded of the values and freedoms that shape our country and of our responsibilities as citizens. @usedgov has published a list of ideas for how our partners and the public can observe this important day! fsapartners.ed.gov/knowledge…

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Thank you to everyone who joined our spotlight session at @NCANetwork last week! We were glad to connect with advisers, counselors, and other higher ed partners to share the latest updates about the 2026–27 FAFSA® form, including updates about the beta testing phases. Together, we’re helping more students access the support they need for college. 🎓✨ For resources to help you prepare for the 2026–27 FAFSA launch, visit StudentAid.gov/fafsasupport #FAFSA #NCAN2025
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As we prepare for the launch of the 2026–27 FAFSA® form, a limited number of students and contributors can access it for early testing. Our goal? A smoother, more reliable experience for every student and family. Learn more about the upgrades we’re implementing this fall: StudentAid.gov/joinbeta
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In a recent letter to superintendents, we’re encouraging schools to help students get a head start on the financial aid process by joining the 2026–27 #FAFSA beta. By signing up at StudentAid.gov/joinbeta, students can help us test the form and complete their FAFSA® form early. @AASAHQ @NASSP
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The U.S. Government Accountability Office has released a report on FAFSA® oversight. We are excited to highlight the improvements made by the FAFSA team this past year. ✅ 14M FAFSA submissions for 2025–26  ✅ Faster fixes, better tools, and positive student feedback  ✅  New tools, like FAFSA Central, making the process easier for our stakeholders  Read more about how FSA is improving, modernizing, and putting students first: blog.ed.gov/2025/09/getting-… FAFSA Central: fsapartners.ed.gov/fafsacent…

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If you are a student loan borrower enrolled in the SAVE Plan, interest began accruing on August 1, 2025. Explore your repayment options and get answers to common questions.
Federal Student Aid
@FAFSA
31 Jul 2025
If your loans are in the SAVE forbearance, now’s the time to review your options.  ​ Find answers to common questions below.   ​ Looking to enroll in a new income-driven repayment (IDR) plan? Apply online at StudentAid.gov/idr. 🧵 (1/2)
On Aug. 1, 2025, interest will begin accruing on federal student loans in the Saving on a Valuable Education (SAVE) Plan forbearance. Here's what you need to know.

ALT On Aug. 1, 2025, interest will begin accruing on federal student loans in the Saving on a Valuable Education (SAVE) Plan forbearance. Here's what you need to know.

Q: How does the latest federal court injunction affect my loans? A: In July 2024, a federal court injunction blocked parts of the Saving on a Valuable Education (SAVE) Plan. As a result, your federal student loans were placed in forbearance with a 0% interest rate. Because interest has not accrued, your federal student loan balance (which Includes principal and Interest) has not grown during your forbearance. In February 2025, a second federal court injunction ended this 0% interest rate. To comply with this injunction. your loan(s) in the SAVE forbearance Will begin accruing interest Aug. 1, 2025.

ALT Q: How does the latest federal court injunction affect my loans? A: In July 2024, a federal court injunction blocked parts of the Saving on a Valuable Education (SAVE) Plan. As a result, your federal student loans were placed in forbearance with a 0% interest rate. Because interest has not accrued, your federal student loan balance (which Includes principal and Interest) has not grown during your forbearance. In February 2025, a second federal court injunction ended this 0% interest rate. To comply with this injunction. your loan(s) in the SAVE forbearance Will begin accruing interest Aug. 1, 2025.

Q: How do I know if I am in the SAVE forbearance? A: If you have a loan or loans in the SAVE forbearance, the U.S. Department of Education emailed you (from noreply@studentaid.gov) with more information in July. You also can log in to your StudentAid.gov account or loan servicer's website to confirm your current repayment plan or check the status of your income-driven repayment (IDR) plan application(s). Applications for the SAVE Plan and any other IDR plan with the "lowest monthly payment" option selected are still on hold.

ALT Q: How do I know if I am in the SAVE forbearance? A: If you have a loan or loans in the SAVE forbearance, the U.S. Department of Education emailed you (from noreply@studentaid.gov) with more information in July. You also can log in to your StudentAid.gov account or loan servicer's website to confirm your current repayment plan or check the status of your income-driven repayment (IDR) plan application(s). Applications for the SAVE Plan and any other IDR plan with the "lowest monthly payment" option selected are still on hold.

Q: I'm in the SAVE forbearance. What steps do you recommend? A: 1) Use Loan Simulator to estimate monthly payments, determine your repayment plan eligibility, and learn which available plan best meets your repayment goals. Get a personalized estimate at: Student Aid.gov/loan-simulator 2) Enroll in a different income-driven repayment (IDR) plan. Apply online at: StudentAid.gov/idr If you have eligible loans, applying for a different IDR plan is quick and easy if you provide consent for us to obtain your federal tax information directly from the IRS.

ALT Q: I'm in the SAVE forbearance. What steps do you recommend? A: 1) Use Loan Simulator to estimate monthly payments, determine your repayment plan eligibility, and learn which available plan best meets your repayment goals. Get a personalized estimate at: Student Aid.gov/loan-simulator 2) Enroll in a different income-driven repayment (IDR) plan. Apply online at: StudentAid.gov/idr If you have eligible loans, applying for a different IDR plan is quick and easy if you provide consent for us to obtain your federal tax information directly from the IRS.

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⭐Thank you to our vendors and industry partners for joining us for Federal Student Aid's (FSA’s) Technology Modernization Initiative Virtual Industry Day! ⭐ We’re grateful to the 300 participants who joined us for our first-ever industry day. They represent 140 unique organizations, including at least 60 small businesses! 🙌 We appreciate their time, insights, and collaboration. For those who missed FSA’s Technology Modernization Initiative Virtual Industry Day, you can download the presentation and watch a recording at ow.ly/y4bj50WMWX3
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📢 Reminder: Following FSA’s Technology Modernization Initiative Virtual Industry Day, vendors and partners have until Aug. 27 to submit follow-up questions to FSATechModernization@ed.gov.
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That’s a wrap! Thanks to our vendors and industry partners for participating in FSA’s first-ever Technology Modernization Initiative Virtual Industry Day! Vendors and partners, you will have until Aug. 27 to submit any follow-up questions to FSATechModernization@ed.gov. Federal Student Aid will publish the answers no later than Sept. 5.
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One of the preliminary questions we received was: How will FSA use AI to enhance customer experience and self-service? Here’s our vision 👇 ✨ Proactive communication: Reminders, alerts, and guidance tailored to user needs ✨ Smarter support: AI tools that help agents respond faster and more consistently ✨ Conversational assistants: Chatbots that guide students, parents, borrowers, and partners through forms and aid options in real time Our goal: a more intuitive, accessible, and supportive digital experience for everyone we serve.
Federal Student Aid Chief Operating Officer
@FSACOO
18 Aug 2025
🪪 Industry partners: Are you interested in joining Federal Student Aid’s Technology Modernization Initiative Virtual Industry Day on Aug. 22, but you still have some questions? 💬 Here are 195 preliminary responses we provided from the RFI: ow.ly/UUEk50WHPt3 📥 Scroll down to the “Attachments” section and download the file “Amendment 1_FSA RFI Responses_Round One_081525.pdf” 🔖 Note: Organizations wishing to do business with the U.S. Department of Education are required to register on sam.gov
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The 2026–27 FAFSA® Beta 2 is now open! Join the first group of 1,000 students and contributors to test the FAFSA form and shape the future of student aid. Your feedback is crucial in making the FAFSA experience better for everyone. 📋 Request access today and be part of the change! ➡️ StudentAid.gov/fafsasupport 🔷 More about Beta 2: blog.ed.gov/2025/08/inside-t… 🔶 Info about Beta 1: blog.ed.gov/2025/06/whats-ne…
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One of the preliminary questions we received was: How will FSA use AI to personalize communications for different users? Here’s how we’re thinking about it 👇 ✨ Reminders for important next steps ✨ Messages tailored to where you are in your journey ✨ Smarter chatbots for real-time answers ✨ Early support to help borrowers avoid issues Our goal: a simpler, more supportive experience for students, parents, borrowers, and schools.
Federal Student Aid Chief Operating Officer
@FSACOO
18 Aug 2025
🪪 Industry partners: Are you interested in joining Federal Student Aid’s Technology Modernization Initiative Virtual Industry Day on Aug. 22, but you still have some questions? 💬 Here are 195 preliminary responses we provided from the RFI: ow.ly/UUEk50WHPt3 📥 Scroll down to the “Attachments” section and download the file “Amendment 1_FSA RFI Responses_Round One_081525.pdf” 🔖 Note: Organizations wishing to do business with the U.S. Department of Education are required to register on sam.gov
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