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Fongo Support @Fongo_Support

Welcome to Fongo's official support profile. For technical support, please contact us at support.fongo.com.

Joined January 2016
  • Tweets 280
  • Following 5
  • Followers 680
7 Photos and videos
Packing some Grandstream GRP2602W phones for a Fongo Works order! 📦 Turn up the volume for some ASMR. 🎧 Want to see more devices? Click here: bit.ly/3my65oo #voip #businessphone
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📣 Heads up, Toronto! Starting this Saturday, 942 is officially joining the area code lineup alongside 416, 647, and 437. You might start seeing it pop up on new numbers! 📞 Fongo isn’t assigning this area code, but we’re here to keep you informed! #telecom #toronto
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Nous sommes au courant de rapports selon lesquels certains utilisateurs de @Fongo_Mobile ne peuvent pas recevoir d'appels entrants. Le problème est maintenant résolu. Nous nous excusons pour tout inconvénient que cela a causé.
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We are aware of reports that some @Fongo_Mobile users are unable to receive inbound calls. The issue has now been resolved. We apologize for any inconvenience this has caused.
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Hey Fongo nation, we're aware of reports that some SMS messages are not being received on Fongo services. We're actively working with our infrastructure partners to have this resolved as soon as possible. We apologize for the inconvenience this may cause.
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Update, this has now been resolved.
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We have reports of connectivity issues from users on Videotron in Quebec, north of Montreal. Pleas contact your ISP (Internet Service Provider) if you are having issues. (1/2)
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Nous avons des rapports de problèmes de connectivité d'utilisateurs sur Vidéotron au Québec, au nord de Montréal. Veuillez contacter votre FAI (fournisseur d'accès Internet) si vous rencontrez des problèmes (2/2)
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Fongo Mobile is experiencing a technical outage. We are working on the issue and estimate the downtime to be less than an hour. We will update you when service to the app has been restored.
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Fongo Mobile Service has been restored.
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- Resolved - A network provider had network issues for approximately 20 minutes. During this time, Voice service for certain Fongo accounts were down. They have fixed the issue, and all services are working as expected. We apologize for the inconvenience.
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Server Maintenance (Fongo Mobile) May 3, 2023, 01:45 UTC Scheduled - We will perform some maintenance on a couple of servers. During this time the SMS and MMS features might not work properly. No action is require from users. status.fongo.com

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Fongo Support retweeted
Fongo@Fongo_Mobile
30 Apr 2023
We're thrilled to announce our services are all back online! Thanks to everyone for their patience throughout this tough time. We will communicate directly with users regarding compensation throughout this upcoming week.
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Fongo Mobile services are beginning to come back online. Our teams continue to work hard in getting everyone connected soon as possible, including Fongo Works systems and web dashboards, billing portals and even our main website. (1/3)
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We are estimating a return to full service by Monday morning, but most users should see basic service (calling and texting) back in the next 12 hrs. (2/3)
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As more services come online, we will continue to keep you all updated through our social media channels and over on: status.fongo.com (3/3)
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Fongo Support retweeted
Fongo@Fongo_Mobile
29 Apr 2023
Our team (and outside help) have been working through the weekend. We have made great progress and expect to have some concrete details to update everyone with tomorrow (Apr 30). We thank you for your patience and again, we are truly sorry for the delay in getting service back.
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We are still working around the clock to restore all Fongo services. What caused this outage? We had a major failure with our core infrastructure that processes all of our voice traffic. To fix this we had to shutdown our servers and begin rebuilding our infrastructure..(1/2)
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(2/2) Since our servers had to be shutdown, all aspects of Fongo had to go offline, including dashboards, billing portals and even our main website. Frequently asked questions regarding the outage: bit.ly/3Ni9qpW

Fongo | Canada’s Affordable Communications Provider

Founded and based out of Waterloo, Ontario; Fongo provides Canadians with low-cost, personal and small business communication solutions.

fongo.com
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For Frequently asked questions regarding the server outage, please visit: fongo.com/faq-outage This page will be continuously added to and updated.
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