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Formstack Status @FormstackStatus

This account provides updates about the current status of Formstack. If you need help, please go to support.formstack.com.

Joined October 2013
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  • Followers 92
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Investigating: We are currently experiencing a service disruption impacting forms with the Stripe integration enabled, with users seeing a country code error upon submission. Our Development teams are working to identify the root cause a… stspg.io/b27984fb5?u=lkd8hdy…

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Identified: We are currently experiencing a service disruption impacting forms using the Stripe integration. Our Development teams have identified the root cause and are working towards a solution. During this time, your payment forms wi… stspg.io/b27984fb5?u=dhrzv2n…

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Monitoring: We have implemented a solution to this issue. Functionality to your payment forms with Stripe has been fully restored. We will continue to monitor this activity and share a full post-mortem shortly with more details regarding … stspg.io/b27984fb5?u=fk7lkjg…
Identified: We are currently experiencing a service disruption impacting forms with multi-payment options and the Stripe payment integration enabled. On these forms, when a user selects another payment option besides Stripe, they encount… stspg.io/2e87707e9?u=dcpgvmr…

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Monitoring: We are continuing to monitor for any further issues. stspg.io/2e87707e9?u=2vqplsb…

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Resolved: On Tuesday, September 10, 2019, at approximately 2:40 PM ET, we identified an issue with forms offering multiple payment options that also had the Stripe integration enabled. During this time, when end-users selected the non-Str… stspg.io/2e87707e9?u=9kj4vmv…
Investigating: We are currently experiencing a service disruption impacting the use of the platform, resulting in a 502 bad gateway error. Our Development teams are working to identify the root cause and implement a solution. During this… stspg.io/ae331daf7?u=fcn1zm7…

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Resolved: We have identified the issue and have implemented a solution. Access to your Formstack account and forms has been fully restored. We will post a full post-mortem shortly with more details regarding this incident. stspg.io/ae331daf7?u=msqbrgy…
Identified: Our Help Desk site provider is currently experiencing intermittent issues affecting access to our Help Portal Sites and resulting in delayed response times to Support requests. We will continue to update this page and in the… stspg.io/647bc2405?u=81wt4yp…

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Monitoring: Corrective action has been administered across the Formstack Help Portals and ticketing systems. Help Portal access has been fully restored and is currently being monitored. stspg.io/647bc2405?u=nv27c8m…

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Resolved: Access to all Formstack Help portals and the ticketing systems have been fully restored. We will continue to monitor all systems and process through any previously submitted requests to our Help Site or from direct email. Resp… stspg.io/647bc2405?u=fys8rg6…
Identified: We are currently experiencing a service disruption impacting form behavior, specifically form submissions. Our Development teams have identified the root cause and are working towards a solution. During this time, your Formst… stspg.io/80436562f?u=5wrnbqc…

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Resolved: We have identified the issue and have implemented a solution. Access to your Formstack forms has been fully restored. We will post a full post-mortem shortly with more details regarding this incident. stspg.io/80436562f?u=gzr76sf…
Investigating: From 8:15 PM ET to 8:30 PM ET on Sunday, May 12th the Formstack application experienced a service disruption that made the application and forms unavailable. Our development team was able to identify and correct the root ca… stspg.io/34c224d6d?u=mn6qbh5…

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Resolved: This incident has been resolved. stspg.io/34c224d6d?u=j5kkr6r…
Identified: We are currently experiencing a service disruption impacting forms using an upload field linked to a file upload integration. Our Development teams have identified the root cause and are working towards a solution. During thi… stspg.io/7a3b72085?u=x9bg2b4…

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Monitoring: We have identified the issue and have implemented a solution. Access to your Formstack account and forms has been fully restored. We will continue to monitor this activity and share a full post-mortem shortly with more details… stspg.io/7a3b72085?u=dxnt6gw…

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Resolved: Thank you all for allowing us time to work on this. The issue is now fully resolved. Access to your Formstack account and forms has been fully restored. We will post a full post-mortem shortly with more details regarding this in… stspg.io/7a3b72085?u=z7mw04g…
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