When your CFO asks how IT is performing, "we track it manually" isn't the answer you want to give. Vermeer's Brent Westerkamp explains how Freshservice gave his team real visibility into delivery success, uptime and customer satisfaction. The metrics that used to require manual effort are now just there. Watch the full conversation between Brent Westerkamp and Freshworks CEO Dennis Woodside: youtube.com/watch?v=_X1hQVvh…

Remember when audit day used to be the most dreaded date on the IT calendar? Now with Freshservice ITAM, your team can walk into any compliance review with assets tracked, licenses accounted for, and dependencies already mapped. So when the audit comes, your answer is already there. Learn more about Freshservice ITAM: freshworks.com/freshservice/…

Teams started using AI to save time, but now they’re spending more time fixing its mistakes. Freshworks' latest research shows this isn’t an AI problem. It's a governance gap. Learn more about what 12,000 IT leaders had to say about how AI is working for them in the Cost of Complexity report. (Spoiler: It could be working better. 😬) Read the full story on The Works: freshworks.com/theworks/empl…

A risk score taken once and never updated isn't risk management. Change risk assessment in Freshservice rescores every change request in real time, using configurable risk factors and policies that reflect how your organization actually operates. Qualitative inputs from stakeholders sit alongside automated scoring, so the full picture is always visible before approval. The result: consistent, defensible decisions across teams and environments. And fewer surprises after go-live 😌 Learn more about our latest launch: freshworks.com/product-launc…

TIME (@TIME) just named Freshworks one of America's Top WorkTech Companies 2026 🥳 We know teams need service software that's actually fast to deploy, intuitive to use, and enables employees to be more productive — that’s why we built Freshservice and Freshdesk for IT, CX, HR, and business teams, to help agile enterprises transform their service operations. Glad to see it land 😇

Modernizing IT was just the starting point for @newbalance. Freshservice now powers 133 agent groups across the business in HR, facilities, loss prevention, and beyond who handle 5,000 tickets a month on a single, unified platform. That's enterprise service management at the scale of 180 stores worldwide. Read the full story: freshworks.com/customers/sto…

Locked and loaded 👊 #mclarenf1 @McLarenF1 #monacogp

Congratulations to our customer and partner McLaren Mastercard Formula 1 Team on their 1,000th Grand Prix 🎉 It started in Monaco in 1966 — and it comes back to Monaco today. 203 wins and 23 World Championships later, the same mindset drives everything: @McLarenF1 Racing never quits. And with Freshservice keeping their IT operations running at every race, neither does the team behind the team. Proud to be here for race 1,000. #McLarenF1 #F1 #MonacoGP #1000thGP

24 races. 15 countries. Gigabytes of data transmitted trackside in real time. McLaren Mastercard Formula 1® Team's IT team is not just the support team on the track, they are racing too. Every weekend, they build an entire network on-site from scratch, transmit data back to HQ in the UK in real time, and resolve issues on the fly. That's what running on Freshservice looks like. @McLarenF1 @Forbes #F1

Most AI tells you what to do. Freddy AI Agent Studio does it. Now live in Freshservice: deploy AI agents that resolve requests end-to-end — pre-built, governed, ready from day one 🙌 freshworks.com/freshservice/…

AI pilots are easy. Operational impact is the hard part. On June 4, hear how IT leaders at New Balance, A E Networks, and Ashley Furniture are moving from AI pilots to real operational impact, and a closing conversation with Anthropic on where this is all headed. Two days left! Free to register: freshworks.com/events/refres…

Modernizing IT was just the starting point for New Balance. Freshservice now powers 133 agent groups across the business in HR, facilities, loss prevention, and beyond who handle 5,000 tickets a month on a single, unified platform. That's enterprise service management at the scale of 180 stores worldwide. New Balance’s Markus Gaulke shares his service transformation story at Refresh Virtual Summit on June 4. Sign up today: freshworks.com/events/refres…

While corporate leaders push for rapid AI adoption, @FreshworksInc CEO Dennis Woodside highlights the issue: "With AI coming in, there's a huge amount of promise. There's a huge amount of upside from AI, but this complexity is real." "And what we seek to do is to reduce that and to offer, you know, a product experience that's very well integrated with what they already are using…

Fast car. Faster IT. Freshservice keeps it that way. 🧡 #CanadaGP #F1 @McLarenF1

Want to speed up results with AI? Bob Sutton says you first have to slow down. "Slow down, question assumptions, and use AI as a collaborator, not a crutch," says the author of "The Friction Project." Read the full conversation with Sutton on good friction, bad friction, and how to automate the right things: freshworks.com/theworks/empl…

Thank you to everyone who made Refresh 2026 one to remember — customers, partners, and the enterprise teams making service transformation real. This year's biggest drop: Freddy AI Agent Studio, Copilot Resolution Insights, MCP Gateway, and XLAs to help you deploy and manage AI confidently across IT and HR. The conversation continues at our Virtual Summit on June 4. RSVP now: freshworks.com/events/refres… #Refresh2026

Most enterprise migrations drag. @Seagate moved 30,000 employees to Freshservice in three months, under pressure, and didn't carry over a single legacy workflow. They rebuilt ITSM from the ground up. 32% ticket deflection via Freddy AI Agent. 94% first-contact resolution. Their VP says nobody remembers what came before. Read the full story: freshworks.com/customers/sto…

Nearly 80% of mid-market IT leaders say unsanctioned AI is making their people more productive. One in three workers only go rogue when the tools IT gave them can't keep up. Shadow AI isn't a compliance problem. It's feedback. The organizations getting ahead aren't policing it, they're paying attention and building governance to bring it into the light. Full story on TheWorks: freshworks.com/theworks/empl…

We've all been there: trapped in a bot loop, just needing a real person. 68% of consumers still prefer talking to a person, yet most companies treat the AI-to-human handoff as an afterthought. The ones getting it right aren't just building better bots. They're rebuilding the service layer underneath. Here’s how to manage the AI-to-human handoff: bit.ly/4tHf3iO