Have questions about @GameStop or need help? Let us know! We’re here weekdays 8 AM - 5 PM CST.
Joined January 2018
- Tweets 18,345
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- Followers 34,590
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138 Photos and videos
Pinned Tweet
15 Oct 2021
❗❕ Gamers ❗❕ Below you'll see an FAQ thread for some common issues you may be facing. Fear not, if these aren't enough to strike down your foes, send us a message with the information below and we'd be happy to help!
❓ Name:
📞Phone:
🔢Order #:
📥 Email:
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26 Jun 2025
We’ve been alerted to phishing emails impersonating our brand and requesting customer information.
Official messages only come from gamestop.com addresses—never reply to anything else!
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24 Apr 2025
We expect Switch 2 online pre-orders to be caught up within the hour. If you didn't get a confirmation email, it should be arriving shortly. Thanks for hanging in there—we're almost back on track.
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24 Apr 2025
We’re seeing overwhelming demand for Switch 2, which is causing some site issues. In-store pre-orders are open and running smoothly.
Our team is actively working to fix it. Hang in there—we’ll keep you posted.
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25 May 2022
Want the official news for all things GameStop on Twitter? Look no further, we got you covered!
@GameStop
@GameStopNFT
@GameStopHelp
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15 Oct 2021
❗❕ Gamers ❗❕ Below you'll see an FAQ thread for some common issues you may be facing. Fear not, if these aren't enough to strike down your foes, send us a message with the information below and we'd be happy to help!
❓ Name:
📞Phone:
🔢Order #:
📥 Email:
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15 Oct 2021
Q: I'm unable to access my PowerUp Rewards Pro account that I signed up for in-store.
A: To access your account that was created in-store, you must activate your account using the ‘Activate Account’ option here. gamestop.com/create-account/
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15 Oct 2021
Q: Why are my PowerUp Rewards not showing on my account?
A: Points can take up to 72 hours to reflect. If you still don't see the points, be sure to log-out and back in.
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17 Sep 2020
We know you’re excited for the upcoming PlayStation 5! Due to this highly-anticipated launch, reservations are very limited! If you were unable to make an order online or in-store, please keep an eye out for future availability. We are unable to place orders for you directly.
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31 Oct 2019
Pardon our dust! We are currently upgrading our social media platform and we are unable to resolve any issues through Twitter at this time. Please contact GameStop Guest Care at gamestop.com/contact/ or 1-800-883-8895 if you need immediate assistance.
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22 Nov 2018
Due to overwhelming excitement for our Black Friday deals, our website was intermittently unavailable earlier this evening. We apologize for any inconvenience this may have caused, but we are back up and running! Check out the deals below: gamestop.com/blackfriday
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22 Nov 2018
We know you’re excited for the Nintendo Switch Mario Kart bundle, so hang tight - they’ll be live soon! Please keep an eye out on our site for this offer!
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