Joined May 2023
30 Photos and videos
Replying to @cgfrie
Hello. We understand your concerns about account security and privacy protection, and we take this incident very seriously. After a security check, this phishing email is a problem with the third-party email service. In fact, this email process has not gone through the official website at all. The phishing code is cached by the third-party email service, which means that users have already received phishing codes through this third-party email service before. We immediately issued reminders and notifications through announcements, user emails, and social media platforms such as X to prevent users from being mistakenly phished.
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For detailed information, you can also refer to our official announcement here: gate.com/announcements/artic…. Finally, your account remains secured, and all assets and data are safe. We are committed to provide you with a secure and reliable trading environment. Thank you for your understanding and support. If you have any questions, please feel free to contact us through the official customer service channels, and we will do our best to serve you.
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We're truly sorry to hear about your experience and understand how concerning this must be. To assist you further, please kindly DM us with your account UID, relevant transaction history, and any additional details regarding the issue. Our team will look into it as a priority.
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Gate Support retweeted
Replying to @safwanarlo
Kami mohon maaf atas ketidaknyamanan yang Anda alami. Silakan kirim pertanyaan detail ke DM kami dan tim layanan pelanggan kami akan membantu Anda dalam menyelesaikan masalah Anda. Kami di sini untuk membantu dan bertujuan menyelesaikan masalah ini untuk Anda secepat mungkin.
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Hello. Apologies for any inconvenience. Could you please DM us your UID or ticket reference if you've submitted one. We will assist to further check your inquiry. We're here to help! Thank you for your understanding.
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🚨 Beware of imposters! 🚨 @support_gateio is the only Official Twitter Support account of Gate.io. Protect yourself from scams and phishing attempts by relying on our verified support channel for assistance. We will not send direct messages for support. For assistance, please send us a direct message at @gate_io's main Twitter account. Stay safe and trade smart! #Gateio #OfficialSupport #SafetyFirst
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