much improved

We’re currently experiencing degraded performance on Gemini, which may cause the platform to appear down for some users. Our team is actively working to resolve the issue and restore full functionality as soon as possible. Thank you for your patience.

We are currently experiencing multiple customer experience issues across our web and mobile platforms due to an AWS outage. We expect to gain full functionality as soon as the AWS issue is resolved.

Reminder: MKR → SKY migration is happening today. No action is required if your MKR is in your Gemini Exchange account. Your MKR balance will convert to SKY automatically at 1 MKR = 24,000 SKY. Learn more about this migration: support.gemini.com/hc/en-us/…

We’re upgrading support for Maker $MKR On Sep 10th, Gemini will migrate MKR → SKY at a 1:24,000 ratio. No action is required if your MKR is in your Gemini Exchange account. Your MKR balance will convert to SKY automatically at 1 MKR = 24,000 SKY. Any open MKR orders will be canceled at the pause; you can re-enter orders when SKY markets open. This is a protocol migration (fixed ratio), not a market trade; Gemini does not charge a conversion fee. Learn more about this migration: support.gemini.com/hc/en-us/…

Do not fall for phishing attempts like these. When in doubt, STOP. Open the Gemini app on your phone or go directly to support.gemini.com Forward anything suspicious to security@gemini.com Be careful out there!

We are aware that some customers have recently received emails and texts stating that their account has experienced a new device login or phone number change directing them to call a specified number. Gemini Customer Support does not support inbound phone calls, and Gemini will never instruct you to call a certain phone number to reach our Customer Support. We will never text you, so please do not engage with texts or unknown phone calls claiming to come from Gemini, as bad actors can spoof the phone numbers of legitimate companies like Gemini.

We recently learned that some Gemini customers are being targeted with scam emails requesting users to transfer their crypto to outside wallets. Please be aware that Gemini will never request that you send crypto to outside wallets. For more information on avoiding common scams, please see our blog post here: gemini.com/blog/protecting-y…

We've received some reports of potential scams targeting our community. Always be mindful and diligent about potential scams. When you receive an email from Gemini, look closely at the sender’s email address. Make sure it was sent from a “gemini.com” URL Gemini customer support associates will never ask you to share personal or login information, including usernames, passwords, or two-factor authentication (2FA) codes, nor will they ask you to forward an email or share codes of any kind

Polygon MATIC → POL migration update: Gemini will continue to provide custody for the ERC-20 MATIC token, ensuring that customers can still deposit, withdraw, stake, and trade. Customers who wish to access the POL token can withdraw their MATIC tokens to a self-hosted wallet and perform the migration themselves. It's important to note that Gemini has never supported the MATIC token on the Polygon Network, so this migration does not directly affect our customers. More information on our support for the POL token will be communicated only through official channels. Onwards and Upwards!

Scheduled (Aug 22, 2024, 03:00 EDT): All fix clients will see a brief disconnect to fix order entry services and able to reconnect immediately. This only affects Institutional Clients and Direct Market Makers using fix order entry. stspg.io/9qctyjj3mm4x?u=3yw0…

Gemini supports RNDR on Ethereum and do not yet support RENDER on Solana. We will announce any plans to support RENDER on Solana in the future. In the meantime, users can withdraw their RNDR tokens from our platform and migrate them manually.

Gemini will undergo a scheduled Exchange maintenance on Saturday, March 2nd from approximately 10:00am - 1:00pm ET. All user interfaces and trading will remain unavailable during this time. All customer accounts and funds remain completely secure. → status.gemini.com