Genesys provides the AI-Powered Experience Orchestration platform that enables organizations to deliver the best customer and employee experiences.
Joined March 2009
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๐ฃ Weโve once again been named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2025 Vendor Assessment.
Genesys was recognized for strengths in breadth of offering and omni-channel capabilities.
Get the excerpt: gsys.cx/46JLyVG
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A defining moment in a legendary career. @LewisHamilton secures his ๐๐๐๐๐ ๐๐๐ with @ScuderiaFerrari HP in Barcelonaโmaking history in red.
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๐ Genesys has been named a 2026 CSO Awards winner!
This recognition highlights our commitment to building secure, resilient cloud platforms that organizations around the world trust every day. It was an honor to be recognized.
Read more here: gsys.cx/4dYf9y7
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Skills are becoming a critical differentiator in the age of AI.
Eva Majercsik, Genesys CPO, shares her perspective on building a skills-based enterprise in this Forbes Human Resources Council article. gsys.cx/4op478z
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The future of customer experience is agentic. โจ
With #AgenticAI, businesses can orchestrate real-time, personalized experiences that adapt to every interaction at scale.
See whatโs possible with Genesys.AI: gsys.cx/4ehwbWV
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Gen Z: Plot just dropped ๐ Agenda is live. AI agents, orchestration, compliance & more.
๐๏ธ gsys.cx/4xkDZzP
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โAI productivity has gone DOWN 20%.โ
@ServiceNowโs Rob Otto explains why fragmented systems and disconnected data are blocking real AI impact.
Hear the full conversation: gsys.cx/4onlMha
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Customer expectations: ๐
Patience for friction: ๐
See how @Visa is transforming CX with Unified Experience from Genesys and @ServiceNow: gsys.cx/4xkXxnI
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Not saying it's a signโฆ but it's definitely a sign. โ๏ธ
Early bird pricing for #Xperience26 ends today! Register now: gsys.cx/4aDZL7P
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The next phase of AI success may depend less on adoption and more on understanding the data behind it.
Genesys CIO Trevor Schulze explores why data curiosity is helping organizations improve AI outcomes and build greater confidence in results. gsys.cx/4vD93sW
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Most businesses aren't lacking data.
They're lacking visibility. ๐
Join us in this Level Up CX Live to start taking the guesswork out of the customer journey: gsys.cx/4uB1CCx
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Most companies are still piloting AI, North is scaling it.
Join North and @Genesys at #CCWVegas to hear what's working, what's next, and where they're investing for even greater impact.
โ gsys.cx/4uThhNx
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P2 in MONACO. Great run from Lewis, built on preparation and adaptability. ๐ฅ
#F1
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Agentic AI is moving from hype to real results.
The secret sauce? The right business partner the right #CX solution.
Hear how itโs happening in this Executive Perspectives #LinkedInLive with our global strategic alliance partner @Capgemini: gsys.cx/4t8235z
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๐ค Head of Customer Experience at Ferrari, Rebecca Mequin, joined the keynote stage at Xperience on Tour Milan through our partnership with @ScuderiaFerrari HP!
The discussion focus: innovation, personalization, & seamless customer experiences.
gsys.cx/4utRxqS
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AI is moving from experimentation to enterprise scale. โจ
Today, Genesys announced its first-quarter momentum driven by growing adoption of #GenesysCloud and increasing demand for AI-powered experience orchestration.
Learn more: gsys.cx/3Ql7dxN
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Did you know...๐
We're a Leader in the Forrester Waveโข for CCaaS, Q2 2025, recognized for our modern, AI-powered platform.
Get the report โ gsys.cx/4ashz5L
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Smarter travel starts with better CX โ๏ธ
@BCDTravel is delivering faster, more personalized journeys with Genesys Cloud. See how โ gsys.cx/4x5DXeT
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We're measuring the wrong thing in CX.
Customers don't care about a great interaction if their issue still isn't resolved.
Agentic AI can work across channels, systems, and workflows until the outcome is achieved.
Elcenora Martinez explains: gsys.cx/3PBqoTV
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โSeamless CXโ shouldnโt require:
-5 systems
-3 teams
-2 follow-ups
-1 frustrated customer
Read the CX Playbook for the Agentic Era ๐ โ gsys.cx/4uHxNA9
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