Joined June 2022
- Tweets 115,253
- Following 5
- Followers 5,325
- Likes 0
26 Photos and videos
Pinned Tweet
8 Nov 2022
#GoodToKnow #GoibiboCares | We understand you need assistance even after booking. So, tap on MyTrips on the Goibibo app for any after-booking queries or concerns related to flights or hotels. Just select the desired option to process your request.
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5 Nov 2025
Thank you so much for the kind words! 💙 We're delighted to know our team could make things a little easier for you. Your appreciation truly motivates us to keep delivering empathetic and hassle-free support. ✨ Safe travels ahead! ✈️
Credit where it’s due. 🙌
The @goibibo team just set an example of how customer service should be. Not only did they promptly process my refund, but they even went a step further refunding the convenience fees as a special gesture! 💫
I had reached out to them explaining that the cancellation was due to the airline’s schedule change, and politely requested a review. While the T&Cs clearly state that convenience fees are non-refundable, the @GoibiboSupport team chose empathy over policy and that truly deserves appreciation. 👏
In a world where customer support often hides behind rules, this small gesture made a big difference. 🫶
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12 Mar 2024
Hi Sandeep, we have responded to your query DM, moreover we understand your disappointment with the resolution provided and want you to know that we take all customer feedback seriously. As an organization, we adhere to strict service level agreements and policies, which
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sometimes may limit our ability to provide a resolution that meets your expectations. -Pankaj x.com/messages/compose?recip…
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6 Feb 2024
Hi, We regret the delay, we assure you that the issue is assigned to a dedicated member of the team, who is working diligently to bring the issue to an amicable resolution. The team would reach out to you in the next 24-48 hours to share the developments. We would appreciate your
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14 Oct 2023
Hi Sandeepan,
We understand that you are not happy with the resolution offered by the team. Given the circumstances, this happens to be the best available resolution. Hope that you would understand that as an online travel agency, we must abide by various guidelines laid down
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by our vendors under the service level agreements. If there is a different issue, do let us know.
Regards,
Priyanka
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14 Oct 2023
Hi,
We would like to inform you that as connected with the airline they informed us that this booking is non-refundable. We also informed you that while making the booking we mentioned all the cancellation policies that the booking is already non-refundable so no refund will be
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22 Sep 2023
We're all smiles after reading your kind message, Latha! 😊 So happy to have been of assistance - your journey, our commitment! 🤝✈️
22 Sep 2023
A big shout out to Saurabh from Goibibo who helped me with my issue and resolved it efficiently. Thanks a ton for your help @GoibiboSupport!
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14 Sep 2023
Speedy support is our game, Amit! 🚀 Your refund is on its way and we're here for you anytime! 😄 #MissionAccomplished
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13 Sep 2023
You know what they say - teamwork makes the dream work! ✨ And our team here is super grateful for your appreciation. Thank you, Neeraj! ❤️😇
1 Sep 2023
Thank you so much @GoibiboSupport My number has been successfully updated. I specially thank Kunal, Priyanka & Apurva. Keep up the good work! cx.locobuzz.com/layoutPrevie…
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13 Sep 2023
Absolutely our pleasure! 😇 Our team is always here to make sure that your bookings and you are well taken care of! 💫 #HappyCustomer
1 Sep 2023
Thanks for your support... received call by your concern team..
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12 Sep 2023
Fantastic news! 👌🏻 We're all about making things right, and your appreciation truly brightens our day. ☀️ Kudos to the whole team and to you for your kind message! ❤️ #SolutionGranted
31 Aug 2023
@ashishkashyap
@SanjayBhasin5
@vikalpsahni
As per the Update by Ms Vandana, the issue has been resolved for me. And i really appreciate that my concern was listened and resolved with Regular followups. Appreciation to team :)
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6 Sep 2023
We're all smiles reading your tweet, Akshay! 😊 Glad to hear that you're happy with the quality and speed of our service. And our Goibibo team is here to make your travel dreams come true! 🌍❤️
2 Sep 2023
Very impressed with the speed and quality of customer service provided by the the social media team of @GoibiboSupport @goibibo
Great job Harjeet! Thanks 😊
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4 Sep 2023
You're welcome! Timely assistance is what we aim for. If there's anything else on your mind, we're just a message away! 😇✨ #MondayMotivation
28 Aug 2023
Thank you so much for your prompt response
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4 Sep 2023
It's our pleasure! We appreciate your patience and trust in us, Xavier! 😊
29 Aug 2023
Thank you for refund the money.
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30 Aug 2023
High-fives and virtual hugs, Gunjit! 🤗✨ It's absolutely fantastic to hear about your awesome experience with us. Thanks a million for the shout-out and for recommending us. Wishing you more incredible journeys ahead! 🚀🌍
27 Aug 2023
Wow! @GoibiboSupport @airindia has been really helpful in assisting me with getting my refund back. I want to express my heartfelt gratitude to them for their services and amenities. It has been a great experience, and I would definitely recommend them to other travelers. 🌟✨🙏
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18 Aug 2023
Your happiness is our biggest reward, Faizan! Thanks for letting us be part of your journey. 🌟 #GoibiboJoy
9 Aug 2023
Good job @GoibiboSupport . I am happy with the resolution.
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18 Aug 2023
We're relieved it's all sorted out! If you ever need further assistance, our team is just a message away. 👏😄 #HereToHelp
11 Aug 2023
Yes, it has now been resolved. Customer Care executive manually cancelled the booking since I couldn't do it (access it) online. Thank you.
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18 Aug 2023
Yaay! Travel made magical with #GoConfirmed! 💫 Thank you for your words of kindness and appreciation, Arun! 🥰 Buckle up for more amazing adventures ahead! 🚀
16 Aug 2023
@GoibiboSupport thanks for making travel happy by using ur goconfirmed service, i cannot believe how this worked.
Keep up the good work
#Goconfirmed
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11 Aug 2023
Thank you for sharing your valuable feedback, Ramanuj! Your voice matters in shaping our offerings. We're always looking to grow and your input is truly appreciated! 😊
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Your smiles are our reward! 🌟😊Thanks for being a part of the Goibibo family. Safe travels ahead! ✈️❤️ #GoibiboCares
9 Aug 2023
Thank you so much mam helping me.
Thank you so much .
Mujhe Refund Received ho chuka hai.
Goibibo ko mera thank you.
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11 Aug 2023
A round of applause for your kind words! 👏 Thanks for recognizing our speedy solutions, Ravi. Here's to many more worry-free travels! 🚀 With gratitude, Team Goibibo! ❤️ #FridayMotivation
8 Aug 2023
@goibibo Thank you Team Goibibo for working hard to resolve my concerns with in 12 hours . I truly appreciate your dedication towards providing me a solution. A big thumbs up to you all. Have to agree that #GoibiboCares truly!
With regards!
Ravi Chuganou
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