From 23-25 June we’ll be at Celtic Manor for Credit Week, conversing with the UK’s credit and lending community. On 24 June, our Chief Scientist @danaintoniou will host 30 senior lending leaders in a Solution Room session to work through the operational problems slowing their teams down: customers dropping off at sign-up, manual headaches in underwriting, securing promises to pay from customers in early arrears, and more. If you’ll be there, come say hi at booth 35. 👋

Our customer Pockit has the ambition to automate as close to 100% of inbound customer queries as they can. For most this would be daunting, especially considering that Pockit’s inbound volume is made up by niche categories, spread across prepaid cards, international transfers, direct debits, cash advances, and more. So how did the team tackle this challenge and reach a 70% automation rate in under six months? Find out here: gradient-labs.ai/customers/p…

Last week in Amsterdam, we hosted a dinner for banking and finance leaders attending Money20/20 Europe. It was a great conversation with a few recurring themes: 🎯 C-suite caution can be overcome by meeting a clear bar. Fast ROI and measurable time and cost savings are critical proof points, so selecting the right problem to solve is arguably more important than fast implementation. 🔧 Teams aren’t looking to overhaul their existing processes. They want AI that works with current tech stacks, that can slot alongside how teams currently operate, and that non-specialists can manage day to day. ⚡ Every bank in the room could name something they'd struggled to scale for years. That's where AI delivers the clearest, fastest return. Thanks to everyone who came, and to the team at Sinne for a fantastic meal.

We’re thrilled to announce that @current, a U.S.-based consumer fintech banking platform with over six million members, is partnering with Gradient Labs on their AI agent for customer operations. Current’s mission is to improve financial outcomes. They chose us as their partner because we've proven AI can improve those outcomes and lead to meaningfully stronger customer experiences. As the only AI agent purpose-built for financial services, Gradient Labs is helping Current deliver the kind of 24/7 support that is essential for building and maintaining customer trust.

POV: a week at @money2020 Europe in Amsterdam 🇳🇱 If you missed the key insights shared by our CTO @neal_lathia and Head of Marketing @emmalynefurlong this week, scroll back through our posts to read their takeaways. 📈 #Money2020EU

Every month, capital moves. The question is whether you're reading the signals or just the headlines. May 2026 had a Japanese entrepreneur choosing Ethiopia over Nigeria because the market was harder. Three ex-Monzo engineers automating bank compliance. And a Berlin lawyer who noticed that half of what law firms do has nothing to do with lawyering. Here are 10 raises that caught our attention at Pitchwise: - Dodai ($13M Series A): Yuma Sasaki chose Ethiopia deliberately. Ethiopia banned petrol vehicle imports. One policy explains the round. - Shiprazor ($2.65M Seed): Sahil Affriya, a former VC, built a logistics layer for African e-commerce: one integration, 20 couriers, 1.5 million deliveries. @Norrsken22 leads. - @enzo_health ($20M Series A): Zach Newman's AI platform for home health grew revenue 40X in 24 months. 500,000 patients on the platform. N47 leads. - @GradientLabsAI ($26M Series A): Dimitri Masin, 🚀 Neal Lathia and Danai Antoniou met at Monzo. Revenue grew 900% in a year. @OctopusVentures and @commerzventures lead. - LawX (€7.5M Seed): Dr. Norman Koschmieder, Dr. Sara Brinkmann, and Torben Rabe. The operating system layer under the lawyers, not another AI for lawyers. @motive_partners leads. - Bayshore AI ($8M): German legaltech turning compliance rules into code. Y Combinator-backed. - @ComplyD0 (YC F25) ($1.3M Seed): Berlin compliance platform consolidates regulatory obligations. Backed by @ycombinator and Reaktor. - @rukahair ($4.5M Seed): Biotech beauty startup using scientifically formulated ingredients. Henkel Ventures co-leads. - @pollen (€3.2M Seed): Battery-swapping for electric mopeds in Portugal. The same thesis showed up in Addis Ababa this month. - BFREE (Undisclosed Growth Round): Julian Flosbach, Chukwudi Enyi, and Moses Nmor buy distressed loan portfolios and rehabilitate them ethically. @AfricInvest_Grp leads, and it is also Algebra Ventures' first investment in Nigeria. To every founder on this list, the round is just the receipt. The real work was convincing someone the bet was worth making. #Pitchwise #Startup #Fundraising

It's @emmalynefurlong here on the ground at @money2020 Europe, sharing a few reflections after three days of keynotes and conversations on the floor. Leaders across financial services are (rightly) adamant about maintaining their customers’ trust as they evaluate AI. I thought Amit Thawani, CIO of Insurance at @LBGplc, articulated this particularly well on the Engineering an AI native Bank Panel, where he said: When you’re working in high-stakes, emotional life moments like bereavements, you cannot afford to get the experience wrong. AI can reduce the operational burden, but the line between success and failure is in the customer experience. Empathy and CSAT matter just as much as efficiency. But the need for efficiency is not to be discounted, and was clearly top of mind at the show. Nearly everyone we spoke to at our booth had a specific, manual back-office process they’re struggling to automate. It seems the discourse is shifting from “How can I use AI?” to “I’ve outlined the biggest challenges in my business that are ripe for automation, now how do I use AI to solve those challenges safely, and without compromising customer experience?" It’s been validating to see the similarity in approach between how we run Gradient Labs, and the companies we serve: that any AI project must start with a clear business challenge, eliminate painful manual processes, and make the customer experience fundamentally better, all at the same time. #Money2020EU

The real MVP of the conference. ☕️ #Money2020EU

Who remembers these robot dogs from 2000? We got this one off eBay for our booth at #Money2020EU and had a laugh at the description in the manual:

Our “good bot” team is live on the ground at @money2020 Europe. 🇳🇱 If you’re not on the conference floor with us, don’t worry: we’re about to bring it to you. For the next two days, our CTO and co-founder @neal_lathia and our Head of Marketing Emma Martin will take over the Gradient Labs account to bring you real insights and observations gained on the go at Money20/20. You can follow along here and on LinkedIn. And if you’re with us in Amsterdam, stop by our booth (5D58) to say hi and play with our retro robot dog. 🐕🤖 #Money2020EU

💰@GradientLabsAI has expanded its Series A financing to $26 million, techfundingnews.com/ex-monzo… It came from new investors @OctopusVentures and @commerzventures alongside follow-on backing from @Redpoint and Exceptional Capital. #ai #funding #uktech #london #innovation #vcfunding #investment #aiagents

When it comes to deploying AI, most of the conversation is around which model to use, what to automate, and whether the outputs are good enough. And while that’s important, there’s another piece to this puzzle: what does the product feel like to the people using it? We frequently run user research sessions with our customers, with the goal to better understand how operations teams feel about AI agents. How do they navigate them? What makes them feel simple to use? What builds confidence? We kept hearing two things: 1) Teams want an uncomplicated setup that leads to quick wins 2) Early results build confidence to go further There's an emerging group of AI-native operations leaders who live in these tools every day. They have high standards for what good looks like. In the same way we obsess over your customers' experience, we obsess over the experience of the people building with us.

"Demos are easy to create. The real difficulty starts when you try to build something that works reliably in practice." Our Chief Scientist @AntoniaDanai was interviewed for @FortuneGreece this week. The interview covers: 🦾 Why AI agents for financial services are so tricky to build 📈 Where AI outperforms humans (and vice versa) 💡 What our team has learned from implementation with real customers Read the article: eu1.hubs.ly/H0vFspt0

ICYMI: we’re one of eight startups selected for @NatWestGroup's 2026 Fintech programme. 🏦 This year's theme is "How is AI shaping the future of customer experience?" Candidates needed to prove product-market fit, an active user base, and real revenue. They also needed to prove their product meaningfully changes how financial services companies handle the customer experience. Over the next 12 weeks, we’ll be partnering closely with NatWest’s Open Innovation team, exploring collaboration opportunities to advance customer experience with specialised AI agents across customer operations. Thrilled to be part of this programme. Stay tuned for what’s next.