Four days until I turn 50.
Today’s lesson is about Kristin Albert. SVP of Operations. The most important seat in this company. And the person I owe more than I could ever say.
Kristin came to me through Nick Waeltz, a guy I worked with back at Jimmy John’s. She was coming off a job where she got screwed. The kind of thing that makes most people play it safe the next time around.
She did the opposite.
We met at a Jimmy John’s in Dallas and sat there for hours. I laid out everything. What I was building. How nothing was guaranteed. She didn’t get up and walk out. She listened. And I could see it on her face. She got it!
She joined as an Area Manager. Today she runs Operations for the entire company. Every brand. Every store. Every operator. The whole engine.
By the way, Nick is on our team now too. The guy who recommended Kristin came to build with us himself. That’s how this works. People who know me come work with me.
Here’s what most people don’t see when they look at Kristin.
She is a mom raising three girls. And she is on the road almost as much as I am. I have been on calls with her where I can hear one of her daughters crying on the other end because she misses her mom. I have heard Kristin tell her girls she loves them and she’ll be home soon while she’s standing in the back of a store fixing a problem most people will never know existed.
It breaks my heart every time!
She leads her team with heart. She stands up for her people. We are cut from the same cloth. We believe you take care of your people. You don’t ask anyone to do something you wouldn’t do yourself.
Kristin is one of the reasons I gave equity out of my personal stake to my senior team. Not from a pool the board approved. From me. If she’s giving up bedtime stories, soccer games and cheer, to build this with me, she should own a piece of what she’s building.
Kristin is one story. She is not the only one. Cassie Miller, CHT, Josh Halpern, Alexis Gillette, Samuel Stanovich, Kirk Hillabrand, MBA, Nicole Dore, Christopher Gumprecht , and Jax Sperling each carry a piece of this company every day. Every one of them said yes when this was still being built!
Every one of them owns a piece of it now or will!
If you are a senior operator getting ground down by a chain that treats you like a line item, look at this team. They own pieces of what they’re helping build. That’s what’s possible here.
Thank you, Kristin. For betting on me. For carrying what you carry.
Cassie, Josh, Alexis, Sam, Kirk, Nicole, Christopher, Jax. None of this happens without any of you! With out any of our thousands of team members this could not happen with out you!
Tomorrow I write about the mentors and the believers. 🔥