Official support account for all @fearthegun published games, @Txchainsawgame | @Friday13thGame

Joined June 2017
31 Photos and videos
Players should no longer see server errors when playing The Texas Chain Saw Massacre, thank you for your reports! For any issues please reach out to our team at: support.txchainsawgame.com/

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Our team is aware of server errors affecting players of The Texas Chain Saw Massacre. We are working with our partners to investigate this issue. We appreciate your patience.
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Over the past week, our support team has been tackling server-side issues that caused skill trees to not respec correctly. Adjustments have been made to prevent respec and perk purchase errors. These adjustments do not require a patch. This work will continue to be monitored, and for any issues, please submit a ticket to support.txchainsawgame.com

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We've made improvements in The Texas Chain Saw Massacre to prevent server connection errors with crossplay turned on. We continue to investigate connection related symptoms reported. Please report issues or symptoms to:  support.txchainsawgame.com

The team is currently investigating server errors players are experiencing in The Texas Chain Saw Massacre. We appreciate your patience. Please send any and all support tickets here: support.txchainsawgame.com
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The team is currently investigating server errors players are experiencing in The Texas Chain Saw Massacre. We appreciate your patience. Please send any and all support tickets here: support.txchainsawgame.com

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We are investigating an issue in The Texas Chain Saw Massacre where players load in incorrectly to lobbies and experience lag symptoms in public matches. We appreciate your patience as we investigate. Please send reports to our team here: support.txchainsawgame.com

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Gun. Support retweeted
Microsoft PC Players, the rapid patch to fix Connie's missing green cosmetic variant is going live. Please ensure you've restarted your game in order to receive this update.
Attention Connie mains, we are working hard on bringing you all her green outfit variant as soon as we can. We apologize for the inconvenience and will let everyone know when a Rapid Patch to fix this issue is going out. For any other issues, please be sure to submit a ticket to support at support.txchainsawgame.com
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Gun. Support retweeted
Attention Connie mains, we are working hard on bringing you all her green outfit variant as soon as we can. We apologize for the inconvenience and will let everyone know when a Rapid Patch to fix this issue is going out. For any other issues, please be sure to submit a ticket to support at support.txchainsawgame.com

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The team is investigating an issue where purchased DLC for The Texas Chain Saw Massacre is not appearing in game on Xbox. Please send all reports to support.txchainsawgame.com. Thank you for your patience.

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The team is currently investigating issues with creating parties in The Texas Chain Saw Massacre. Please stay tuned for updates and as always send any issues you encounter to: support.txchainsawgame.com

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We are actively investigating an issue causing players to have a difficulty connecting to our game. Please send reports to support.txchainsawgame.com Thank you for your patience!

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Gun. Support retweeted
The team has just deployed a new patch to solve the issues our PS5 players have been facing since our February 6th patch. Please restart your game to download the latest update. Let us know if you're still experiencing any issues by sending in a ticket to support.txchainsawgame.com.

We are currently working with our partners at Sony to resolve issues with the deployment of today's patch. Stay tuned here for news as soon as we have it and we appreciate your patience.
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Gun. Support retweeted
We are currently working with our partners at Sony to resolve issues with the deployment of today's patch. Stay tuned here for news as soon as we have it and we appreciate your patience.
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We are currently checking into an issue with PS5 players not able to launch the game after updating. Thank you for your reports and patience!
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Patch Day! Patch will go live at 2pm Eastern US Time. If you are in game, you'll need to close out of it and allow the game to update in order to continue playing. For any issues please reach out to Support bit.ly/TCSMSupport

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We're actively investigating an issue where The Texas Chain Saw Massacre does not launch on the Windows Store / Xbox Game Pass for PC version. Cloud Gaming can be used as a workaround where available. We appreciate your patience, please send reports to support.txchainsawgame.com/

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As we continue investigating this issue, players on the Windows Store / Xbox Game Pass for PC version will see a new update available as we work towards a resolution. We appreciate your patience and please send reports to support.txchainsawgame.com/

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We are investigating database login errors and related connection symptoms affecting players in Friday the 13th: The Game. Thank you for your reports and patience as we evaluate.
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We are currently investigating an issue in Friday the 13th: The Game where some players see login errors on multiple platforms. We will update here when it has been resolved. Getting you back online is our priority. Thank you for your reports!
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Players should begin to see improvements connecting on Friday the 13th: The Game. We will continue to monitor. For any errors or issues please reach our team at JasonKillsBugs.com

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We are still investigating player connection issues in Friday the 13th: The Game. Ensuring you have the ability to play is important to each of us. We will update here when this is resolved.
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