The official Support Twitter account of HostGator.com, a leading provider of web hosting, reseller hosting, VPS hosting, and dedicated servers.
Joined June 2011
- Tweets 75,544
- Following 6,967
- Followers 16,169
- Likes 392
135 Photos and videos
Mar 26
We hear you Lissa and we understand how frustrating it is to go through multiple interactions without getting a real resolution. That is not the experience we want for our customers and your feedback is something we take seriously.
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Mar 26
Please DM us your account details and the incident numbers you have received so we can review the full history of your case and make sure this gets the proper attention it deserves.
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19 Sep 2023
We are aware of an issue that is preventing some customers from viewing their websites. Our teams are engaged and working to ensure a prompt resolution. We apologize and appreciate your patience while we work on this issue.
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10 Jan 2022
As part of our continued efforts to better serve our customers, our hours of operation have changed for HostGator phone support. Phone support hours will now be 7am-12am ET. Our chat support will still be here for you 24/7.
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15 Dec 2021
Email operations have returned to normal. Webmail customers should be able to send email without significant latency moving forward. Our team continues to work through the back log of outgoing email to ensure all are sent. Thank you for your patience.
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15 Dec 2021
We are aware of an ongoing email issue causing delays in outgoing mail. Our teams are engaged and working towards a resolution, while also processing the backlog of outgoing mail. As a result, we are experiencing higher than normal support wait times. Thank you for your patience.
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6 Apr 2021
Need some help with your HostGator account?
Hit us up in the DMs 👇
x.com/messages/compose?recip…
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15 Feb 2021
Due to unprecedented winter weather in the Houston area, HostGator phone support is experiencing longer than normal wait times. In the meantime, please reach out to our awesome chat team at helpchat.hostgator.com, and check here for updates. Thanks so much for your patience.
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21 Sep 2020
Hey y'all. There is a problem impacting some of our Cloud & WordPress servers that is affecting both web and email. We have all hands on deck and are working towards a resolution as quickly as possible. We appreciate your patience. Follow this thread for updates. ⬇️
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21 Sep 2020
*Update* We are in the process of deploying a fix to the impacted servers on a rolling basis. We'll post an update here when the fix has been completed. Thank you so much for your continued patience!
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21 Sep 2020
*Update* We have nearly completed the fix and most impacted services should now be restored. If you are still experiencing an issue, please clear your browser's cache. If the issue persists, please reach out to our support at helpchat.hostgator.com.
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13 Apr 2020
*UPDATE: In order to keep our employees safe, we've moved support staff home. You may experience longer wait times while we're working on getting everything back to đź’Ż. A big gator thank you for your patience.
New Schedule:
Phone & Social Support: 7AM-8PM CT Daily
Chat: 24/7
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27 Mar 2020
Common solutions right here. ⬇️ And don't forget our Knowledge Base is always available.
27 Mar 2020
Our @HGSupport team is awesome! They put together a list of common customer questions, and how to resolve them. shr.link/spa3v
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21 Feb 2020
#HappyFriday! We'll be here all day (and even Sat & Sun) ready to help. Hit us up if you need us.
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4 Jan 2020
This IS HOSTGATOR SUPPORT
so... you know, let us know if you need anything.
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14 Dec 2019
Our chat is back up on the site 🥳
Of course we’re always still here for you as well. #PartyOnWayne
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14 Dec 2019
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14 Dec 2019
Hey y’all. Sooo our chat is down and we’re working hard on a fix. BUT we’re all ears on Twitter. Hit us up with a DM if you need any help.
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