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Headspace Help @HeadspaceHelp
Joined October 2017
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  • Followers 2,266
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Headspace Help@HeadspaceHelp
25 May 2021
If you're having trouble logging in, you're not alone. This is a known issue and our engineering team is working (mindfully) hard to get you back to enjoying some Headspace. 🧡
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We've identified an issue impacting some members' ability to log in and access Headspace content and we can confirm our engineers have now resolved the issue. Please refresh the app and you should be all set. We appreciate your patience!
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We are currently experiencing an issue affecting log-in and content access. Our team is investigating this as a high-priority issue. Thank you for your patience!
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Our sincere apologies for the trouble you are experiencing with subscribing from our website. We have been made aware that our billing system will be down for maintenance on Friday, February 14th from 7PM - 10PM PT. For more info please check our FAQ: bit.ly/4hT4CDp

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We have been made aware of a current issue preventing members from logging in to headspace in-app and via the website. Our engineers are working to resolve the issue. We appreciate your patience!
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We have been made aware that our billing system will be down for maintenance on Saturday, September 16th, 2023 from 7PM - 1AM PT (Sun). Please visit our FAQ here for more info bit.ly/3HepYtp

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We have been made aware of a current issue preventing members from logging in to Headspace in-app and via the website. Our engineers are working to resolve this issue and we appreciate your patience.
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Please note that our billing system will be down for maintenance on May 20th, 2022 from 7:00pm PST to 8:00pm PST. Please visit our FAQ below for more information. We appreciate your patience! bit.ly/3HepYtp

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Please note the previous issue we were experiencing that was preventing members from accessing their subscription has been resolved. We kindly ask that you log out and log back in to access your subscription. We thank you for your patience.
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We are currently experiencing an error that may keep some of our Members from viewing their full Headspace subscription. Our engineers are working hard to resolve this issue and we appreciate your patience.
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We have been made aware of a current ongoing issue preventing members from accessing both the App and Website. Stay up-to-date on the status of this with our FAQ (bit.ly/3mHFS9Z), thanks for your patience!
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Unfortunately, we have been made aware of an ongoing issue with multiple error messages which are preventing members from using both the App and Website. Please review out FAQ for more details. We appreciate your patience. bit.ly/3iA4ekg

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We are aware of an issue with content loading on some iOS devices. Our engineers have been tirelessly debugging. We apologize for all of the inconvenience. In the meantime, please join us on headspace.com to listen to the desired content. Stay tuned for updates.

Mental Health App for Meditation & Sleep - Headspace

Live a healthier, happier, more well-rested life in just a few minutes a day. Get the science-backed mental health app for every moment. Try for free.

headspace.com
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Thank you so much for your patience while we worked to squash the iOS crashing bug. Please head to the app store to download the newest version of the app for the fix. If you are still experiencing any issues after updating your app, please let us know!
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Thank you for your patience while our engineers tirelessly work on a fix for the app crashing on some iOS devices. While we wait for the release of the fix, please follow along via our FAQ page for the current workaround to play your sessions: bit.ly/39SUjlr

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We are aware of the app crashing on some iOS devices. Our engineers are working hard to investigate the issue. Stay tuned here for updates. Please remember you can access our content through our website or the Headspace Youtube channel. We are so sorry for this inconvenience.
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Please note that our billing system will be down for maintenance on May 14th, 2022 from 6:45pm PST to 1:00am PST. Please visit our FAQ below for more information. We appreciate your patience! bit.ly/3HepYtp
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We have been made aware that our billing system will be down for maintenance on February 12th, 2022 from 10:00PM PST to 12:00AM PST. Please visit our FAQ below for more information. Thank you for your patience! bit.ly/3HepYtp

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Our team has confirmed that the third-party issue has now been resolved. Your run streak should not be affected by this issue, and you should now be able to log into your account. If you are still having trouble, try a quick refresh on our website or try to relaunch the app.
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Having trouble logging or creating an account? You're not alone. We are currently experiencing an outage with one of our 3rd party providers. We thank you for your patience and hope to be up and running again soon. 🧡
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We have been made aware that our billing system will be down for maintenance on November 13th, 2021 from 7:00PM PST to 9:00PM PST. Please visit our FAQ below for more information. Thank you for your patience! bit.ly/3HepYtp
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