To help us investigate and progress this case, could you please provide updated photos or a short video showing the backlight bleed, dead pixels, and picture quality issues? Once received, we'll review the information and advise on the next steps as quickly as possible.
Question are you able to look up and see this is going on the 3rd attempt in over a month I'd have to go through the emails to provide the other 2 case numbers both of which should have never been closed especially the 2nd one where I maintained constant contact with hisense