The official account for @hopper's support team.
Joined December 2020
- Tweets 11,334
- Following 108
- Followers 4,911
- Likes 7
1 Photos and videos
21 Mar 2023
If you are still stuck, request additional assistance.
29
1
10,544
22 Jan 2023
We verified that one of our Support team members has already reached out to you. If you require clarifications, kindly reply to our Hotels team's chat to properly handle the booking. Thank you!
52
3
18,647
18 Jan 2023
Thank you for patiently waiting. We apologize for the long hold. Our team has endorsed this matter to our Hotel team for urgent assistance.
Their specialists will be with you shortly via the email you receive today. Thank you for your continued patience.
30
4
15,251
9 Jan 2023
You are most welcome! It's our pleasure to assist. Thanks for using Hopper and have a pleasant day ahead!
32
2
11,495
31 Dec 2022
Unfortunately, we are unable to provide you a timeline since our Hotels Team is currently experiencing high volume of cases today but rest assured that your request is already queued to their team. They will reach out to you as soon as they can. Thank you for your patience!
21
2
1
9,206
24 Nov 2022
Thank you for reaching out, and we are sorry that you had difficulty using the app and are looking for a modification option. It's certainly not the experience we want our customers to have. Our team will contact you via email to continue assisting you with your concern.🙏
40
1
3
29 Aug 2022
The payment issue we referenced earlier today has now been fixed. Thank you for your patience, and we apologize for the inconvenience.
2
12
29 Aug 2022
We are currently experiencing a temporary issue with adding new payment methods on iOS devices. If you receive an error, please try your purchase again later. If you are booking a hotel reservation, you may be able to complete your purchase using ApplePay.
1
7
19 Aug 2022
Alternatively you can send the phone number associated with your Hopper app. In order to retrieve your account we will need to have an e-mail address or phone number. Thank you!
9
1
27 Jun 2022
Thank you for you reaching out to us. We apologize that you had difficulties renting a car in the app. This is definitely not the experience we wish our users to have. If you could provide us with your email address linked to your Hopper account so we can assist you further.
16
1
2 Jun 2022
Hello there! We want to apologize for any inconvenience this problem has caused you. Can you please provide the email address associated with your Hopper account?
11
2 Jun 2022
Thank you for getting back to us! If you haven't received any confirmed reservations, those charges will automatically fall off in few hours.
4
1 Jun 2022
Hello there! We are sorry that you're having difficulty accessing the app. Can we please have your email address associated with your Hopper account so we can look into this?
19
1
28 Mar 2022
We hopped right to it! 🐰
The glitch has been fixed and all systems are go! Thanks for your patience and we look forward to helping you with your bookings! 🥕🥕🥕
57
5
28 Mar 2022
Hopper is experiencing an outage that may prevent you from making bookings and contacting support. Our technical teams are working on a solution. For any urgent travel inquiries, please DM us @HopperSupport and we'll be glad to assist.
17
7
22 Mar 2022
Hopper experienced an issue that may have logged you out of your account. No worries! Your booking is safe. You will simply need to head to your settings and log back into the app to see all your current and past bookings.
2
30 Nov 2021
Happy Travel Deal Tuesday! Launch the app to see all of the exclusive Deal Drops available today on Hopper. More details here: traveldealtuesday.com
#traveldealtuesday #TravelTuesday
28 Nov 2021
Hi There! We'd be glad to help. What is your question? If you have a Hopper account, please advise your email address or booking number. Looking forward to hearing back from you soon.
6
28 Nov 2021
Great! We are glad you were able to locate your watched hotel. Here is a link to an article on Hotel Price freeze.
Let us know if this answers your question. If you need anything else feel free to reach out. Thanks for booking with Hopper. kst.mr/S1LzkuZKK
1
24 Nov 2021
Please accept our deepest apologies for the inconvenience and this troublesome experience on our app. Could you please send us the email address associated to her Hopper profile to assist us in investigating your concern further? Thank you very much.
6
1