We were excited to be included in the
@PARInstitute latest report: Observe, Record, Report: Real-time citizen engagement with public procurement in South Africa.
bit.ly/3R8xtLU
"IBPSA’s Asivikelane initiative elicits regular municipal responses to citizen-reported service failures. IBPSA’s Asivikelane transformed citizen feedback into municipal action during and after the COVID19 period, with monthly dashboards that made it difficult for officials to ignore. Building on this, IBPSA’s 2025 field study in Ekurhuleni, Johannesburg and Tshwane provides empirical support for this trajectory."