The global leader in social media community management. We deliver 24/7, 365 "always-on" digital services to global brands. A @dentsuintl company.
Joined January 2008
- Tweets 10,527
- Following 2,056
- Followers 2,787
- Likes 1,486
1,397 Photos and videos
Whether you are setting up social listening strategies to catch impersonators, or building online community management strategies, a Social Media Brand Audit can help! Interested in learning more?
Book a call —> bit.ly/3y5dOzz
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In an omnichannel world, customer service is now customer care. Meet your customers where they are in our eBook. bit.ly/3HeFurD
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As your trusted social community management leader, we’re tracking the journey that is Twitter so you don’t have to. Check out our latest blog article here 👉 bit.ly/3B6MYcp
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For many users, #TikTok is merely a platform where teens create dances and respond to trending challenges. 💃 But brands can benefit from tapping into their fun side. Learn more with our TikTok For Social Listening Guide: bit.ly/3OxHNaN
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Pharmaceutical social media presence comes with many challenges that brands outside regulated industries don’t have to face. Check out our Complete Guide on Pharma Social Media Strategy that can give pharma brands better opportunities to engage: bit.ly/3Vc6rA2
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The #digitalservicesact (DSA) came into effect yesterday, meaning Very Large Online Platforms (VLOPs) such as Meta and Google, will need to start obliging in early 2023, starting with revealing their user numbers. bit.ly/3EheR2b
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As TikTok grows and changes, users are shifting from viewers to customers, with serious customer service requests. For brands the balance between roles is precarious. Read more from @WIRED. bit.ly/3ECjOUF
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There’s no such thing as office hours when it comes to the internet—it’s 24/7, making #communitymanagement an essential part of both social media strategy and customer service. Read our full article on the topic with @adage here: bit.ly/3hROyrK
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Fast. Informative. Human. Everywhere. Learn how to elevate above competition and successfully use customer care as a fulcrum that separates brands from similar providers with @jaybaer here: bit.ly/3G1NxHD
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Join ICUC’s Co-President & Chief Growth Officer, Nicole Van Zanten, @jaybaer from @convince, and Jamie Dinar from @glossier on Wednesday, November 9, 10am Pacific / 1pm Eastern for a moderated discussion on #customercare: bit.ly/3DWPB29
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At ICUC, mental health support and awareness remains a year-round focus. 🧠 Here’s what we’re doing for #WorldMentalHealthDay: bit.ly/3VcSOBg
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It’s not just good for business—78% of consumers want brands to use social to help people to connect with each other (@SproutSocial). 💭
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Through ongoing #communitymanagement, ICUC helps your brand navigate crisis moments. Here’s how: bit.ly/3eYJ0ul
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Learn about the partnership between @bostonpizza and ICUC, and the ways 24/7 community management and customer service experts can support your brand with our latest case study 🍕: bit.ly/3QxOIkv
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We’re proud to announce that the Social Pros Podcast has been recently named the best podcast at the Content Marketing Awards! 🎉 Listen here: bit.ly/2PEjhWj
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This week ICUC kicked off our first ever Spirit Week as a commitment to our people through a week of connecting, recharging, and celebrating our ICUC values ✨ See more of our fun-filled week here: bit.ly/3yOyQCD
It isn’t just quick entertainment and catchy audio overlays that draws crowds to TikTok. Download our white paper for a full step-by-step on how to build your community 👉 bit.ly/3NLlUTx
This #juneteenth2022, we reflect on what positive changes we would like to effectuate and create plans on how we will be the change that we want to see. bit.ly/3N4d2Ig
What's next? Download our white paper, Marketing with TikTok, to learn how big brands are tackling community management on TikTok. bit.ly/3zspP44y