@JoinDropSupport profile picture
Drop Support @JoinDropSupport

Drop (@joindrop) customer support team. For answers to frequently asked questions: support.joindrop.com/hc/en-u…

Joined August 2019
  • Tweets 640
  • Following 16
  • Followers 188
8 Photos and videos
Pinned Tweet
Drop Support@JoinDropSupport
22 Apr 2020
Due to current high request volume our CS team will be providing fastest response to tickets sent through the app, or to DMs: x.com/messages/compose?recip… We really appreciate your patience in this challenging time. Take care and stay safe❤️. RB

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The Drop Support team is working remotely in response to Covid-19. We are here to provide regular service 9am - 6pm EST, Monday - Friday. Reach us through the app (tap on your profile page), send us a DM, or email us at support@joindrop.com! Thanks for being a Drop member 😀
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Did you know about Drop's FAQ page? Check it out here: support.joindrop.com/
33% Yes
67% No
9 votes • Final results
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Update: The issue that was impacting the supercharge credit (a.k.a Snake Game 🐍) has been resolved! Now you can enjoy the game again. Thank you.
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Our team is aware of a minor issue that's causing the Supercharge credit to disappear - our apologies for this! We're working on resolving this ASAP😀Stay tuned for updates. Thank you!
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Happy Holidays you guys! Our CS team is taking some time to recharge - we'll still be here to help, but it may be a little more of a wait to hear back from us. We really appreciate your patience, and I hope you all enjoy time with your loved ones this holiday season! ☃️ -RB
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Hey guys! We're really excited to announce that we’re running an amazing contest where we’ll donate $500 to the charity of your choice. Interested? Like the post below, tag your favourite charity and tell us in 50 characters or less why they need our help this season. #DropGives
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Drop Support retweeted
Drop@JoinDrop
21 Nov 2019
Just saying “Hello” from Drop! Say hello to us or @JoinDropSupport in any language for a chance to win points or gift cards 😀 #WorldHelloDay #peace
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Drop Support retweeted
Drop Support@JoinDropSupport
14 Nov 2019
Hey guys! Wondering about when you'll see your points? We've made a new FAQ article to help address some common questions about pending points. You can check it out here: support.joindrop.com/hc/en-u… Stay tuned for more great FAQ articles to come 😀 - RB

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Today is #WorldKindnessDay - tag a couple of friends that have done something good for you or have made you #smile! In return, let's see if we can do a good deed for you 😀 * Like this post * Tag 1 friends comment something nice they have done for you * Follow us #giveaway
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Happy Halloween! Stay safe out there. Please enjoy this pumpkin, hand decorated by the CS team here at Drop!
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Hey guys! I know some of you have been waiting on delays between our providers and Capital One. We've added a banner in the app to keep you informed of the latest developments. You'll find the most up to date info there moving forward! 😀-RB
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What do you guys like better, a short boost with a really high reward rate or a longer boost with a lower rate so you have more time to think it over? #GetToKnowYourCustomerDay
31% Long boost/lower points
69% Short boost/higher points
62 votes • Final results
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Hey guys, great news! If you have been missing points from any in-app surveys our engineers have found the problem and will be fixing it shortly. Thanks so much for your patience with us while we figured this out 😀 - RB
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Happy #Friday and #WorldSmileDay! Tweet us something that makes you smile or will make us smile! In return, we'll try and make you smile! 😀
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Happy #InternationalCoffeeDay ! Which Drop offers would you like to see Super Boosted? You vote, we'll try to make it happen 😉 Oh! We're giving away Drop points and prizes for your answers! Don't forget to follow us! #CoffeeWithDrop #contests #giveaways #nationalcoffeeday
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Follow us for a chance to win prizes tomorrow for #internationalcoffeeday ! Take a break and chat with us on Instagram and Twitter. We'll ask the questions, you just have to answer 😀
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Drop Support retweeted
Drop@JoinDrop
24 Sep 2019
Another #giveaway alert! Win a pair of @lululemon pants for you and a friend! Shop #lululemon through the Drop app to get 20% back until Thursday! To enter: 1. Follow @JoinDrop 2. RT this post 3. Tag a friend that you want to win with! 4. Get your friend to do the same!
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