New scam alert. I'm currently on the phone with a scammer (from a burner number)
While I'm talking to them, I'll explain how this Robinhood crypto scam works:
I got the classic “There’s an issue with your account, call this number” text.
NEVER CALL A 'SUPPORT' NUMBER you get from a random text.
But I wanted to see how the scam worked. So I called the number on a burner.
They had a polished recorded intro to sound legitimate. Then the first person (the setter) asks a series of qualifying questions: things like “What’s your account balance so we can verify you?” and “Are your holdings stocks or crypto?” The goal is to weed out anyone without enough crypto to be worth scamming
Once they decide you’re a target, they transfer you to their “security team.” That person throws around technical-sounding terms “keylogger,” “public Wi‑Fi,” “malware,” “fraud prevention,” “scam protection”, to make the story that your account has been compromised feel credible and to push you into a panicked, compliant state.
Then comes the actual theft. They tell you to download a crypto wallet app they supposedly “partner with.” Next, they send you a seed phrase for a wallet (that obviously they control) as a way to 'link your account'. If you transfer your crypto there, thinking you’re 'securing' it, you’re actually handing them your funds. zero way to get them back.
One especially smart part of the script: they warn you in advance that have put up “scam warnings,” in the app to mislead the “other scammers already in your account.” That matters because when you try to transfer crypto, legitimate platforms often show fraud warnings. Their script is designed to preempt those warnings and train you to ignore the last real safety check.
At this point in time I told them how their scam worked and asked if they couldn't use their talents to benefit the world instead of stealing peoples money. The scammer actually paused and was real for a few seconds.
Core lessons:
1. Never call a number you get sent claiming to be support. it's a scam.
2. If anyone claiming to be support tells you to move crypto to a new wallet, it’s a scam.