This is the official @KenyaAirways Customer Service Twitter account. We’re here 24/7 to offer you support.
Joined March 2022
- Tweets 2,721
- Following 1
- Followers 5,847
- Likes 166
44 Photos and videos
8 Oct 2025
Behind every smooth flight is a team on a mission to make your travel effortless, comfortable, and full of care.
Happy Customer Service Week to all our heroes who make every journey possible.
#ThePrideOfAfrica
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27 May 2025
Please be aware that the message circulating on social media regarding job openings at Kenya Airways is FAKE and did not come from us. For accurate and hiring information, always refer to our official website and channels.
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25 Feb 2025
Hello Kristalina. We're sorry to hear about your delayed bag. We understand how frustrating that can be. Please send us a direct message with more details about the bag, such as the description, file reference number, or bag tag number. We will do our best to assist you in tracing it and resolving the issue. Thank you for your cooperation, and we'll be waiting for your message.^ KJ
25 Feb 2025
Absolutely devastated @KenyaAirways & @HeathrowAirport have dealt with my luggage. In London came on the plane and said they lost my luggage & 12h later after landing still not located & now won’t even compensate for my basic needs of sanitary and clothing items. #dissapointed
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Kenya Airways Support retweeted
26 May 2024
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Kenya Airways Support retweeted
18 Apr 2024
Customer update II: Dubai flights resumption. Read more: ow.ly/EFIG50Rj0G8
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14 Dec 2023
In #msafirimagazine, we enjoy Indian Ocean getaways, visit Dar es Salaam, discover how to help kids be successful at school, try some adrenaline-fuelled activities, get savvy with our money and more. Join us at ow.ly/JVxN50Qiixo! #kenyaairways#enrichinglifesjourneys#msafiri
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23 Oct 2023
BANGKOK IS CALLING! As we resume flying to Bangkok from Nov 21, we journey to Thailand’s vibrant capital & discover 10 cool things to see & do – from the Grand Palace & the Temple of the Emerald Buddha to floating markets Read more: msafirimag.com #bangkok #thailand
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9 Oct 2023
NEWS: We've won 'Best Innovation' & 'Most Impactful Breakthrough' awards for our pioneering use of Sustainable Aviation Fuel (SAF) on a long-haul flight from Africa to Europe at 2023 Sustainable Flight Challenge Awards. Read more: shorturl.at/kpTZ4 #RedGoesGreen #TSFC2023
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Kenya Airways Support retweeted
26 Sep 2023
Always a trailblazer #GirlsFly
26 Sep 2023
On this day 19 years years ago , I was in command of Kenya Airways’ first “all female crew flight” @KenyaAirways #Girlsfly
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Kenya Airways Support retweeted
26 Sep 2023
Join us for this year's Africa Aviation Innovation Summit in Cape Town, SA. This is your chance to be part of a transformative experience that promises insights, connections, and opportunities like never before. Register here: aviation-innovation-summit.k… #Innovation #AAIS23
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28 Sep 2023
We have increased our flights to London to 14 times weekly. Book now on kenya-airways.com #London #KQLondonFlights
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Kenya Airways Support retweeted
18 Aug 2023
Bien-Aime Baraza cannot stop gushing about the nuts we serve on board. Of course, everyone has a preference for the snacks and meals we offer; but what's your favourite? Tell us in the comment section. #IFlyKenyaAirways #BienKQConversations
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17 Aug 2023
In the new issue of Msafiri magazine, we pick 4 travel highlights for August and Sept, including the sights of New York, the beaches of Mauritius, whales in South Africa & London without the crowds. Read more: msafirimag.com #kenyaairways #msafiri #newyork #london
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Kenya Airways Support retweeted
9 Aug 2023
Join Fahari #RIC2023 Quest for Swag! Day 2 at #RIC2023 is on! Visit our booth for cool Fahari team gear: 1️⃣ Say hi to our experts. 2️⃣ Explore #UAVTech. 3️⃣ Answer our social media question: "How can UAS technology drive sustainable agriculture? 4️⃣ Tag us, use #FahariSwag to enter!
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Kenya Airways Support retweeted
9 Aug 2023
In the new #msafirimagazine, we chat to Black Stars’ coach Chris Hughton, feel the adrenaline in South Africa; remember the rhino Sudan; sample some tasty street food; visit Accra and Dakar; and more. Read more at msafirimag.com! #kenyaairways #enrichinglifesjourneys
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Kenya Airways Support retweeted
5 Aug 2023
Congratulations @JW_Africa & Victor Okundi for clinching 3rd position in the just concluded Kenya National Rally Championship (KNRC). Hearty congratulations to @mcrae_kimathi & Mwangi Kioni as well for finishing 4th. #TeamKenyaAirways is ready for the next challenge, bring it on!
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4 Aug 2023
Eldoret, Kenya is the place to be this weekend. #TeamKenyaAirways is racing today in the Kenya National Rally Championship (KNRC). Good luck to our rally stars: Jeremiah Wahome & Victor Okundi, McRae Kimathi & Mwangi Kioni and Hamza Anwar & Adnan Din. Let’s go! #KNRCRound5
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Kenya Airways Support retweeted
2 Aug 2023
IMPORTANT NOTICE TO CUSTOMERS
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18 Jul 2023
In #msafirimagazine,@TheSportsMoran shares 6 health & exercise tips from some of Kenya’s top athletes, including 5000m world champion Hellen Obiri and former Harambee Stars captain @VictorWanyama. Read more: msafirimag.com! #kenyaairways #enrichinglifesjourneys #Msafiri
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Kenya Airways Support retweeted
12 Jul 2023
Multispectral cameras mounted on drones capture light in green, red, and near-infrared wavelengths to produce color and color-infrared images of crops and vegetation. Reflectance changes signal crop stress, prompting timely intervention. For details, visit bit.ly/3IFYD4S
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