Customer service software the way you dreamed it could be. Better conversations, a better customer experience. Used by over 131,000 support heroes π
Joined February 2009
- Tweets 25,054
- Following 317
- Followers 9,453
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16,423 Photos and videos
most companies hire support agents for work that shouldn't exist
"customer can't reset password" β fix the reset flow
"where's my order" β send automated updates
"how do i cancel" β add self-service button
eliminate the problem, not manage the symptom
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zendesk: "AI-powered agent assistance"
freshdesk: "intelligent ticket routing"
intercom: "conversation automation"
kayako: eliminated 47,000 tickets last month
your customers got instant answers
your agents worked on things that matter
your CFO smiled for the first time in years
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we love our twitter fans π or are we the fan... WAIT
just trynna be everyone's fav customer support tool!!
30 Aug 2025
My biggest supporter
Bro has commented and liked every post
Idk if itβs an overworked intern or a bot
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everyone thinks scaling support means hiring more humans
zendesk charges extra for AI as you scale
freshdesk nickel-and-dimes every feature
intercom talks about "empowering agents"
we eliminated 80% of the work entirely
choose elimination over optimization
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every customer support horror story is a product design failure dressed up as a support problem.
"waited 3 hours for password reset" = broken UX flow
"agent couldn't find my order" = missing automation
"transferred 4 times" = knowledge silos
fix the root cause, eliminate the ticket >>
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blah blah blah
Most support leaders donβt need more AI hype. They need a plan.
The AI Agent Blueprint is a two-part map to help support, CX, and AI transformation leaders launch fast, scale with confidence, and achieve meaningful business transformation with AI.
Part 1 is live today.
Part 2 is coming soon.
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Continuing education is complex. Propelus makes it simple, thanks to Zendesk AI agents.
With a 43% automation rate and 2,480 hours saved in just seven months, Propelus is turning AI into a CX superpower: zdsk.co/4mvaG7s
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Kayako retweeted
30 Aug 2025
My biggest supporter
Bro has commented and liked every post
Idk if itβs an overworked intern or a bot
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