[NEWS] How fixed ops success is fueling growth for Kunes Auto Group:
One Kunes regional director built an email alert system after discovering some stores were missing 30-40% of incoming service calls.
Every missed call now triggers a 10-minute callback requirement, confirmed by reply-all to a group email thread.
On the service side, technician MPI video capture was high but only 30% of those videos were reaching customers.
A break room leaderboard flipped that dynamic by letting top performers organically coach the laggards.
What this means for dealers: Missed calls and unsent MPI videos are revenue leaks needing a process with accountability attached.
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(Source: Kunes Auto Group)