Forum To Make Publicly Visible, Longstanding Issues Around Service Charges, High Management Fees and Continuous Poor Service Levels From L and Q
Joined August 2017
- Tweets 150
- Following 384
- Followers 146
- Likes 1
Photos and videos
Pinned Tweet
13 Nov 2017
Take our new poll about what L and Q is not doing. Many residents still being given the slow and frustrating laboriously long process of resolving issues. Poll below:
33%
Overly high serv. charge?
0%
Above industry mgmt. fee?
67%
Poor, unuseful responses?
0%
CEO never responds?
3 votes • Final results
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28 Mar 2018
Please continue sharing your L and Q experiences with us. Awareness is generating about their poor service levels, overly high management fees and unprofessional responses. David Montague their CEO is yet to reply to one of our now 982 emails over the last 12 months.
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Unhappy With L and Q retweeted
28 Dec 2017
Well this is the final verdict from @LQHomesMatter and @LQcontactus on my leaking roof - my 8 month old baby and I will therefore have a wet bedroom and nowhere to go until at least the 2nd Jan. How is this OK?! They knew about this in AUGUST. @coyleneil @LQHelpResidents
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5 Jan 2018
please keep sharing to raise awareness about LandQ and get their attention to solve our ongoing issues!!! Thank you to all who have shared so far!
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Unhappy With L and Q retweeted
6 Dec 2017
@TenantsTV, we have tried for over a year to get hold of the CEO, David Montague. SEVERE issues around overly high service charges and lack of financial transparency, in addition to poor property management.
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Unhappy With L and Q retweeted
13 Nov 2017
@BBCNews , 50% of our survey respondents state that L and Q’s service charges are too high. We would like to speak with you to have our voices heard.
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Unhappy With L and Q retweeted
13 Nov 2017
David Montague, CEO, 10 months we have tried contacting you, to no avail. Like this tweet and post about your experience if L and Q’s CEO won’t respond to: dmontague@lqgroup.org.uk
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Unhappy With L and Q retweeted
13 Nov 2017
Sorry to hear David. Please try contacting CEO David Montague. We have tried for 10 months and their official answer is always “he is too busy to speak to you directly”. Hopefully with this ongoing campaign we will get attention. Other CEO’s jump at opportunity to help customers.
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Unhappy With L and Q retweeted
13 Nov 2017
And David, you should record all hours and costs spent doing the gardens yourselves. Shameful.
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Unhappy With L and Q retweeted
13 Nov 2017
@BBCNews , we would like to speak with you about the high service charges, appalling service and lack of access to senior leadership within L and Q.
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Unhappy With L and Q retweeted
13 Nov 2017
Take our new poll about what L and Q is not doing. Many residents still being given the slow and frustrating laboriously long process of resolving issues. Poll below:
33%
Overly high serv. charge?
0%
Above industry mgmt. fee?
67%
Poor, unuseful responses?
0%
CEO never responds?
3 votes • Final results
3
2
6
Unhappy With L and Q retweeted
17 Aug 2017
Try contacting L&Q CEO, David Montague, if teams refuse to help - hasn't answered calls/emails/msgs for 8 months: dmontague@lqgroup.org.uk
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Unhappy With L and Q retweeted
13 Nov 2017
Hey L&Q
Why does our property manager give our block a Gold rating when the residents do their own gardening? #ukhousing #monday #servicecharge
@LQcontactus @GuardianHousing @HomesProperty @TenantsTV
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Unhappy With L and Q retweeted
27 Aug 2017
Results from our resident survey are in! High service charges, high mgmt fees, poor service!#whereisdavidmontagueCEO?
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Unhappy With L and Q retweeted
22 Aug 2017
Some residents have come forward on our twitter feed, please assist them. For other residents the CEO has multiple emails to respond to...
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Unhappy With L and Q retweeted
22 Aug 2017
We will try that as well, thank you for the suggestion @David_DaSilvaPe
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Unhappy With L and Q retweeted
21 Aug 2017
@HDhelpline please help us get our L and Q issues resolved - high mgmt fees, incorrect s/charge accounting 2 years and no answers
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Unhappy With L and Q retweeted
21 Aug 2017
Contacted management and CEO for 2 years - mgmt provides statutory response but no real answers or rectification. CEO ignores customers!
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