Quite a few years ago, as I was wrapping up a Netflix product meeting, Patty McCord, our VP of HR pulled me aside. “You know,” she said, “you’re always talking about how you want to make sure we’re getting everyone’s input, right? Well, tell me—who did most of the talking in that meeting?” I hung my head. What could I say? I had gotten so carried away with my own opinions that I hadn’t left time for anyone else’s. I was so consumed with talking that I had stopped listening. And that realization, as Robert Frost once put it, has made all the difference. I realized that the key is not necessarily to talk less. It’s to listen more. And I mean real listening, where you are focusing on what the other person is saying…rather than just plotting the brilliant thing you’ll say as soon as they have finished talking. You’ll learn more, and they’ll feel heard. Win/win. And no, you don’t need the chess clock. In your next meeting, just ask yourself—who’s doing all the talking? If you’re still stuck, just remember Abraham Lincoln’s advice: “Better to remain silent and be thought a fool than to speak out and remove all doubt.”

When he was 11, Kobe Bryant played a full 25-game basketball season without scoring a single point. He then took a simple mathematical approach to becoming one of the all-time greats:

here’s a pretty clear 1-minute articulation of what AI apps like ChatGPT is about to bring us. see y’all in hell.

We reimagined the small business bank account and built it right into QuickBooks. Introducing QuickBooks Cash. You can bank on it.

We have a single mission during these COVID times: to save small businesses. And we want business owners to know that it may not be too late to get the support they need. linkedin.com/pulse/its-too-l… #paycheckprotectionprogram

It’s an unprecedented time for business owners. To help you navigate the impact on your business, I addressed your questions about the Paycheck Protection Program with @quickbooks, an SBA- approved lender, on my IGTV. instagram.com/tv/B_ajnYhgo7p… #PPP #SmallBizRelief #ad

Anything we can do to help each other *right now* matters, and what the team has built here REALLY matters! Please spread the word! #proud

QuickBooks Capital is now an SBA-approved #PPP lender and our mission has never been more clear. Our team is working around the clock to get relief funds into the hands of as many eligible small businesses as fast as possible.

QuickBooks is working to make it easier for you to apply for the #PaycheckProtectionProgram loan to help your small business intuit.me/paycheckprotection

Steve Jobs returned to Apple in 1997 and spoke to developers at WWDC. When an audience member insulted him, he responded by saying: “One of the hardest things when you’re trying to effect change is that people like this gentlemen are right in some areas”

Enjoy, the first of many. @QuickBooks #johnKreese

L’ouragan #Dorian vu de la station spatiale internationale

Just keep building icebergs. Those who never did and never could never will.

Tonight we light San Francisco’s City Hall in solidarity with Mayor @Anne_Hidalgo and all Parisians.

I just learned from a former longtime Amazon employee, the idea for Prime came from an IC engineer. He wrote up a 6 page memo. He was inspired by the Costco membership model. It was built as a test. It's now the key pillar of Amazon. The best ideas can come from anywhere.

THE YEAR IN PICTURES 2018 nyti.ms/2Crq2Xt

There is no way of using a laptop or phone in a meeting and still be present

Troll Jordan at his peak: On this day in 1991, MJ shot a free throw with his eyes closed 🤣 (Via @NBATV)