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MyFitnessPal Ops @MFP_Ops

Updates of outages and fixes related to the health of the MyFitnessPal apps, site and servers. For tech support, please visit myfitnesspal.com/help

Joined April 2013
  • Tweets 727
  • Following 420
  • Followers 12,095
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As of 5pm PT, search is functioning as expected. Pls Note: the issue may recur during high traffic logging times in the a.m. Investigation is ongoing. More info in our Featured Post on our Help Page: support.myfitnesspal.com/hc/…

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Our apologies for the ongoing trouble today with search being spotty today. We're still actively investigating and working to get things back to normal. Pls refer to the Featured Post on our Help Page for updates & more details: support.myfitnesspal.com/hc/…

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Thank you for your patience while we investigated the ongoing issues we experienced yesterday, October 20th. At this time, the issues have been resolved and user experience should be returned to normal. For more info, please see the article here: support.myfitnesspal.com/hc/…

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Our apologies for the continued issues. We have started to see improvements, but we will continue to monitor overnight and provide an update as soon as we can tomorrow morning. For more info, please see the article here: support.myfitnesspal.com/hc/…

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We have started to see an increase in errors resulting in issues with Log In, Account Creation, delays in search, and using Smart Logging and Meal Planning. We will continue to monitor closely and provide updates here: support.myfitnesspal.com/hc/…

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Our service providers outage is not fully resolved, but most major symptoms have subsided. There may be some intermittent issues flaring up within MFP, due to the ongoing nature of the outage. We will continue to monitor closely and provide updates here: support.myfitnesspal.com/hc/…

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As things continue to recover with our service provider, we are seeing our services also continuing to improve. Most members can log into their accounts, however there are areas w/in MFP still impacted as they work to resolve everything. support.myfitnesspal.com/hc/…

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As of 2:27am PT the service provider announced they are seeing signs of recovery. Some MFP members may be seeing improved functionality. Full functionality is not yet restored, but we're continuing to monitor closely as stability increases within MFP. support.myfitnesspal.com/hc/…

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Further investigation shows one of our service providers is having an ongoing outage. This is impacting your ability to access MFP. Our team is monitoring the situation closely and will restore functionality as soon as the provider resolves the issue. support.myfitnesspal.com/hc/…

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Our apologies for the trouble accessing accounts. We are currently investigating. Pls see the featured post on our help page for updates: support.myfitnesspal.com/hc/…

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Things are back to normal as of 4:30pm PT. Ty for your patience as we worked to address things over the course of the day. For more info or you need assistance getting back into your account, pls see our Help Page post here: support.myfitnesspal.com/hc/…

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Several symptoms have resolved, but some members are still not receiving password reset emails and having trouble logging in. We continue to investigate. Pls see potential workarounds and additional details in our featured post: support.myfitnesspal.com/hc/…
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We are still investigating, but if you are having trouble resetting your password, our system limits the number of consecutive password reset attempts.  Pls wait 30-60 min, and then, if you cannot login w/ your creds, pls try the password reset flow again. support.myfitnesspal.com/hc/…
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We've determined iOS, android & web are impacted. Symptoms include: login, sync, password reset, & general sluggishness. We have addressed the root cause and we are seeing things improving, but symptoms are not fully resolved for all members. More info: support.myfitnesspal.com/hc/…

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Our apologies for the trouble with login. Our team is aware and working to fully resolve. Pls see the featured post on our Help Page for additional details here: support.myfitnesspal.com/hc/…

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Fitbit issues are resolved. Ty for your extended patience. If you are still having trouble, you will need to relink MFP and Fitbit in order to get sync functioning. For instructions on how to relink & more info, pls see our featured post here: support.myfitnesspal.com/hc/…

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We are sorry for the ongoing trouble with Fitbit. We're making daily headway in identifying & resolving the things that compounded into this extended incident. We will share additional details as they are available in our featured post on our Help Page: support.myfitnesspal.com/hc/…
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We are aware of issues with linking and syncing Fitbit with MyFitnessPal. Please check this article for more info and updates: support.myfitnesspal.com/hc/…

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Planned maintenance has concluded.  Maintenance window began at 6:05am PT / 8:05am CT and concluded at 7:10am PT / 9:10am CT with no program downtime or member impact. support.myfitnesspal.com/hc/…

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Our planned scheduled maintenance for today, Mon 6/17, has started @ 6:05am PT/8:05am CT. We do not expect any down time, but will note anything that arises. Additional info and details will be provided in our featured post on our Help Page as needed: support.myfitnesspal.com/hc/…

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