Joined December 2011
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25 Jul 2020
We can confirm the Tucows engineering team have now restored all mail services. We sincerely apologise for the inconvenience this has caused our customers. If you have any questions, please contact our support team who are here 24/7 and happy to help.
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25 Jul 2020
The Tucows engineering team continues to restore the affected mail services as a matter of urgency. We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for an urgent resolution.
24 Jul 2020
The Tucows engineering team have so far restored 43% of the affected mail services. We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.
24 Jul 2020
The Tucows engineering team have so far restored 35% of the affected mail services.
We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.
24 Jul 2020
We have been notified by Tucows of an issue affecting email functionality that impacts a small percentage of our customers. Tucows engineers have started to restore services and we will keep you updated on progress. We sincerely apologise for the inconvenience this is causing.
23 Jul 2020
We can confirm the Tucows engineering team has now restored all mail services. We sincerely apologize for the inconvenience this has caused our customers. If you have any questions, please contact our support team who are here 24/7 and happy to help.
22 Jul 2020
The Tucows engineering team have finished recovery of the platform and will now start to restore mail services. They have estimated that all mail services should be back online tomorrow morning.
22 Jul 2020
The Tucows engineering team are completing final data integrity checks. Once that has been completed they will start work to restore mail services. We will notify our customers when that starts and give an indication of when mail services should be back online.
21 Jul 2020
The Tucows engineering team have been performing multiple recovery and repair steps. They are in the final phase of this process. Upon completion, they will begin the final steps to bring the mail services back online.
24 Mar 2020
Due to ongoing mail issues, we are currently experiencing a high number of support requests. If your request is about the email issue please refer to our status page for updates regarding this status.midphase.com
We sincerely apologise for the impact this may have.
25 Sep 2018
Sorry, @blubay700, I was signed into the wrong account and didn't realize it. Please DM your ticket number here and I will make sure it is resolved.
We're sorry you're having difficulties. @MPHelp will assist you. Do you have a ticket number we can reference? Thanks.
29 Jul 2014
RT @vpsnet: Well done to the anonymous "Mr. T" (for truly spectacular typo) on his winning #SysAdminDay confession!
25 Jul 2014
RT @100TB: Happy #SysAdminDay To honour those fine fellows, we're giving away a #Samsung 1TB SSD ow.ly/zzyUo
25 Jul 2014
RT @vpsnet: You can bag yourself a new Samsung 1TB SSD as we celebrate #SystemAdminDay tomorrow! Enter here: ow.ly/zxnGl
13 Feb 2014
If you use #Magento we recommend upgrading. Details on a nasty vulnerability here: ow.ly/tBct4
14 Oct 2013
@WebReDesigner I apologize if I misunderstood. Thank you for reporting the issue. I'll be sure to have our administrators review it.
14 Oct 2013
@WebReDesigner I'd be happy to get that passed to the correct department for you. Mainly providing the information for future reference.