CEO at Emplifi, customer engagement champion, digital marketing strategist. EPL, NFL, ATP and PGA fanatic. Native Californian, London resident, World citizen.
Joined January 2011
- Tweets 986
- Following 447
- Followers 1,163
- Likes 511
141 Photos and videos
1 Apr 2022
What an amazing two weeks. Nothing can replace celebrating results in person alongside the people who helped make it happen. Until next time Europe!
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20 Jan 2022
It’s clear that TikTok is going to be an important piece of the marketing mix in 2022, but there are key differences to note when working with the platform’s influencers. Our very own CMO, @zarnaz_arlia shares what you need to know to prepare: forbes.com.mx/red-forbes-ojo…
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17 Jan 2022
As a huge NFL fan, it's a pleasure to work with the @Arizona Cardinals Football Club to help them keep a pulse on what fans are looking for. Read their story: emplifi.io/customers/arizona…
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4 Nov 2021
Finally, a video call with someone in my time zone! It was a pleasure to chat with @Facebook's Head of Messaging Developer Partnerships, Martha O'Byrne-O'Reilly. Thanks for joining me at #EmplifiSummit21.
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3 Nov 2021
Today is the day! I can't wait to see our incredible lineup of experts at #EmplifiSummit21. Great job, team! @Emplifi_io go.emplifi.io/emplifi-summit…
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2 Nov 2021
I love to see these great stats from our latest @Forrester report! We've found that a customer-centric strategy based on empathy is key to #socialcommerce success. go.emplifi.io/cashing-in-on-…
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22 Sep 2021
Our momentum continues! I’m excited to welcome @goinstore, a platform that enables live video powered commerce and care to the @Emplifi_io family. Learn more: empli.fi/udLRJ
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14 Sep 2021
The @Emplifi_io unified #CX platform expands once again! We’re proud to release the Emplifi Social Commerce Cloud, offering a full suite of solutions to enable the social shopping experience. emplifi.io/press/emplifi-rel…
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16 Aug 2021
Is empathy at the heart of your CX? Find out why #Emplifi is creating a world that starts with empathy, always. Join me in kicking off Emplifi Summit ‘21 and you’ll be among the first to hear an exciting company announcement! empli.fi/udCve
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12 Aug 2021
In @emplifi_io's report, we unearth insights in paid, organic, and influencer marketing that will help businesses get close to delivering stellar CX and social media marketing. empli.fi/udCuZ
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10 Aug 2021
I am thrilled to announce that the @emplifi_io Social Marketing Cloud has been named a Strong Performer in the Forrester Wave™ Social Suites, Q3 2021 report. Thank you to our loyal, referenceable clients and congrats to the team! go.emplifi.io/forrester-wave…
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9 Aug 2021
Just wrapping up a fantastic week with my leadership team in our Prague offices. It’s hard to believe we’ve been operating for an entire year with no face-to-face contact. Thank you to our @emplifi_io team in Prague for the warm welcome. I’ll be back soon!
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Mark Zablan retweeted
22 Jun 2021
The power of humanity in #CX is something that cannot be overlooked. In my interviews with Simon T. Bailey & Brian Solis, we discuss how powerful the words “thank you” can be. We also discuss the psychology of empathy. For more, take a look at my podcast: buff.ly/369H1Kr
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14 Jul 2021
.@Delta Air Lines provides real-time, in-flight support to more than 22,000 flight attendants. Learn how: empli.fi/udsH6
9 Jul 2021
.@destinationCRM shared the news of our new identity, @emplifi_io, and our mission to help brands close the customer experience gap. Read on: bit.ly/3hk3UCH
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Mark Zablan retweeted
22 Jun 2021
“Leaders have to build recognition, good and bad, of what can happen after customers buy.”
-Tim O’Keefe, CCXP @OKeefesBeef
How caring for customers *after* the sale supercharges repeat purchases and creates loyalty.
t.ly/SPSk #leadership #CustomerExperience #CX
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Mark Zablan retweeted
8 Jun 2021
“El mantra de poner a los clientes en primer lugar puede estar muy trillado, pero nunca ha sido más cierto. Un cliente satisfecho es un cliente que vuelve y es un cliente fiel”. afirma @mrzablan, CEO de Emplifi bit.ly/2TzOHEg
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29 Jun 2021
Emplifi CPO Alex George explains a modern response to an old problem. AI is enabling businesses to take advantage of email automation and solve cluttered inboxes. Read on @ForbesTech: forbes.com/sites/forbestechc… #AI #emailautomation
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25 Jun 2021
Thank you to everyone who joined us at the @Emplifi_io launch party! It was a pleasure to kick off this journey of making great new things happen together. Learn more about our unified #CX platform here: emplifi.io/resources/blog/le…
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Mark Zablan retweeted
31 May 2021
The latest The Voice of Customer Daily! paper.li/jonathanlevitt/1312… Thanks to @mrzablan @Publi_AR @GameSpot #finperform #variants
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