Welcome to the official customer queries feed for MandMDirect.com. We're here: Mon - Fri 9am-7pm, Sat 9am-5pm & Sun 10am-4pm.
Joined August 2016
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8 Sep 2016
Welcome to #MandMDirect Help. Ping you enquiries, questions and comments over to us as we're more than happy to help!
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12 Nov 2018
Hi Phil, Can you please confirm that you emailed our Customer Services and this matter is now being resolved. Thanks Jen.
5 Feb 2018
@aditya_sateHi Aditya, I am unable to amend your order as this has now been processed.There is a short window where we can cancel the whole order.Thanks Paula
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16 Jan 2018
@arashid__we do have to allow 14 days for returns to be processed, you will receive a email to confirm once received back into our warehouse. Thanks Annette
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27 Nov 2017
@mandeme11I have checked our systems and cannot find a email from the email address on your account. Did you reply to a do not reply email. Thansk
15 Nov 2017
@_natalie_s_Sorry, the item you require has sold out and we’re unlikely to have it back in stock in the near future. Due to the way we buy our products, stock is limited and, at our prices, they don’t stick around for long.
5 Nov 2017
@ShakeyshepHi, You will need to keep browsing the website to see if they do become available as we do not know in advance. Thanks Tracy
31 Oct 2017
@LiviaamcHi, Please can you provide your customer/order number so we can check for you? Thanks Tracy
16 Oct 2017
@huyxoxoB 1/2 - Hi, I can confirm this order hasn't been dispatched, its been fully refunded for you on 09/10/2017. It may show as being..
3 Sep 2017
@roymay1989Hi, Please can you provide your customer/order number so we can check further? Thanks Tracy
3 Sep 2017
@CraigStewart14Hi, Due to the way we buy our products, stock is limited and, at our prices, they don’t stick around for long. Thanks Tracy
23 Aug 2017
Due to technical issues, we are currently unable to take any calls. For any enquiries please email customerservices@mandmdirect.com
11 May 2017
@bwtjHi, Unfortunately we do not offer any promotional codes so there will be nowhere to enter this on the website. Thanks
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11 May 2017
@louise24hawkeHi, I am sorry to hear this and have sent an email to you to advise further. Thanks Tracy
10 May 2017
Hi, Sorry to hear you've not had a reply. Could you give us some details of your query and account number?Thanks, Chrissy
7 May 2017
Unfortunately, your order is already being processed so I am unable to amend the size or quantity. Sorry for any inconvenience
7 May 2017
Hi, please could you advise what the error with order is so that I can look into this for you. Thanks, Vozz
4 May 2017
I'll check this now for you and send an email to confirm. Thanks, Chrissy
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29 Apr 2017
@Hodges777Hi, Unfortunately we do not accept any promotional codes. We apologise for the disappointment caused. Thanks Tracy