NYT Bestselling eBay/Tech Author (1M sold) • Android, Social Media, Host X #CustServ chat • 1500 episodes 🎧 #TechRadio – All networks • Geek out 🚀

Joined March 2008
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🎁Great Gift for your Android friends! My 📲 "Android Smartphones For Seniors For Dummies" 📖 is not just for seniors - it's for for anyone who wants to learn the tech without the ✨ fluff! My publisher, @ForDummies, used larger-print type and full-color images to make learning more fun! buff.ly/3VDMiWo
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Marsha Collier retweeted
BREAKING: Undercover footage shows the nightmarish warehouse cells where NYC carriage horses are trapped in deplorable conditions when not in dangerous NYC traffic. These poor animals have a HORRIFIC LIFE of walking the busy streets , in and out of congested traffic in hot and cold temperatures. These horses NEVER touch grass, never graze in pastures and no socialization with other horses . They have NO pasture for grazing and interacting with other horses as herd animals NEED to be healthy and they are denied proper veterinary care. THIS HAS TO STOP. TAKE ACTION BELOW TO END THIS ABUSE. Everyone can call NYC Council Health Committee Chair Lynn Schulman at 718.544.8800 and press 0 to leave a message to ask her to cosponsor and fast- track #RydersLaw Intro 967 to end this criminal horse abuse! NEW YORKERS: please make a quick call or send an email to your own New York City COUNCIL MEMBER urging them to POST sponsor and pass intro 967, #RydersLaw. #CentralPark #BanHorseCarriages #centralparkcarriagerides #nychorses #nyctourism #CentralPark #BanHorseCarriages #NYClass #centralparkcarriagerides #nychorses #nyctourism #RydersLaw 🎦 Credit: Unbridled Heroes.
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Folks, today I feel like December 1980 to me all over again. I heard all the reasons why I was crazy to buy Apple IPO shares. I was alone that day, literally and most of my savings in APPL. Today I can’t get the physical $SPCX certificates, but I have electronic share and I get to share this moment with other people that think like me. I am not alone today. In that day in December of 1980, that purchase changed my life. It allowed me a sense of freedom. Today this purchase changes my life again. I own a chunk of something that will forever change humanity and I am proud of that. Thank you for sharing this journey with me. Deep gratitude.
It was like yesterday when I picked up Apple Computer, Inc. Stock Certificates back in December 1980. I dreamed of this world where everyone would carry their own computer I framed this one to always remember. Thanks a Trillion Apple, you changed the world...
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Marsha Collier retweeted
Human-AI collaboration works best when people stay responsible. AI can process data at scale, while humans review outputs and keep accountability visible across daily work. Microblog @antgrasso #HumanAI #AIGovernance
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I like the way he thinks LOL
Paying X members can claim having a trillionaire as a vendor. @MarshaCollier
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Sometimes it's just better to treat your customers like human beings. The personal touch will never go out of style. #custserv
First, they wanted me to give my customers an app Now they want me to employ a chatbot. I took out the phone tree years ago because of its impersonal nature. Yeah, we're good. My spot in the market is solid because of the relationships we have with our community, customers, vendors and staff.
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Replying to @GregOrtbach
A10) better team communication strategies. Give the employees the power to make smart timely decisions without penalty. #custserv
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Tonight's customer service chat was really rocking! Excellent POVs from @MarkC_289 @WoodyBendle @rustysteelwool @DreaVilleneuve @John_Westra @GregOrtbach Join us on June 23rd for our next Q&A chat. Just follow our #custserv hashtag!

ALT Supervisor Manager GIF

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Marsha Collier retweeted
Q10 | #custserv What is one change every growing business should consider making to its customer service strategy?
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Excellent customer service advice! #custserv
A3) Leaders must make CS the North Star metric, not the budget line item that gets cut first. Tie executive bonuses to CSAT/NPS during growth spurts, and embed "customer obsession" rituals (quick wins, war stories) so it survives the scaling storm. #CustServ
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Q9 | #custserv Have customer expectations changed faster than most companies’ customer service strategies? Why?
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Marsha Collier retweeted
As I sit in the community center lobby this is the door that is across this fabulous new large hallway. This sign says it all... #custserv
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Marsha Collier retweeted
Q8 | #custserv As social media audiences grow, how should customer service teams adapt their response strategies?
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Marsha Collier retweeted
A4) Great question. You will definitely know when customers have to keep calling. Response time is everything. You may not always gave the right answer as you grow, but responding = learning. #custserv
Q4 | #custserv At what point does adding technology become necessary to support a growing customer base?
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Replying to @GregOrtbach
A6: From the perspective of a customer, problem solving SHOULD NOT be entirely handled by AI. #CustServ
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Marsha Collier retweeted
Q6 | #custserv What customer service tasks should businesses be cautious about handing over entirely to AI?
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Q7 | #custserv How does employee experience influence customer experience as organizations grow?
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Q5 | #custserv How can AI help customer service teams scale without sacrificing the human touch?
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A5 #custserv When an AI allows the customer to transition to a human agent when necessary - it is a customer service success.
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Marsha Collier retweeted
Q4 | #custserv At what point does adding technology become necessary to support a growing customer base?
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As a leader in your company, your attitude and ethos is noticed by your employees and customers. Lead with positivity. #custserv
Q3 | #custserv How can leaders ensure customer service remains a priority during periods of rapid growth?
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