Joined January 2016
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- Following 64
- Followers 19
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1 Photos and videos
23 Sep 2016
One of the most powerful business tools I know. We once ran a small exercise with a product team at a major company…lnkd.in/eDvncMB
15 Sep 2016
Nice little story that makes some important points about CX. The press coverage for this was excellent and brought a…lnkd.in/eHXA6EV
14 Jul 2016
"Payment. The "Achilles Heel" in your Customer Experience?" lnkd.in/ewYH8-J by @MilesCheetham on @LinkedIn
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7 Jul 2016
There's a lot that project managers can learn from Jazz! A great post from one of our own. lnkd.in/eY-w7_H
1 Jul 2016
Great example of Personas - one of our favourite tools - in the context of a scrum meeting. Recognise anyone? lnkd.in/eaMzdeS
24 May 2016
My fellow adventurer in Customer Experience has published his latest blog - well worth a read!
"Similar to jazz mu…lnkd.in/eiEwwtP
4 May 2016
To succeed in the digital world - that of "Telco 2.0" - don't you need a digital operating model, using digital tech…lnkd.in/eQyRKJ9
27 Apr 2016
Big data and IOT are some of the current trends which are devoid of Customer Experience input. Here is a good articl…lnkd.in/egzppYd
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