Official account of Mon Power, a FirstEnergy company. We tweet M-F 8-5 during major weather events. Call 888-544-4877 to report a power outage or emergency.
Joined October 2011
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Jun 12
As we prepare for another round of storms expected to move through our service area this afternoon and evening, keep this info handy and let us know if you experience an outage. ⤵️
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Jun 11
If tonight's storms cause an outage, please let us know. Every outage report helps us identify issues and restore power as safely and quickly as possible.
⚠️ Stay alert for downed power lines! Stay 30 ft away and report them ASAP to 911.
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Jun 11
We’re closely monitoring storms expected tonight and again tomorrow. Our crews are prepared and ready to respond if outages occur.
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Jun 11
Take a few minutes now to get ahead of the weather:
📲 Text REG to 544487 to get text updates if you lose power
🔦 Build an emergency kit
☎️ Know how to report an outage: spr.ly/report
⛱️ Bring in or tie down patio furniture, trash cans, grills and other loose objects
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May 19
Along with our sister company Potomac Edison, we have asked the Public Service Commission of West Virginia (PSC) to review electric rates. This review would allow us to keep investing in a safe, reliable electric system that is better prepared for severe weather.
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May 19
We also know our customers are watching costs closely, so we’re focused on making smart investments that improve service and provide long-term value. Learn more: spr.ly/6012BBAzeQ
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Mar 26
Even as winter winds down, many West Virginia families are still feeling the impact of higher winter energy use. We want customers to know help is available through bill assistance and emergency support programs designed to make it easier to manage electricity costs -
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Mar 26
and stay safe and comfortable at home. 💙 Learn more about available options at: spr.ly/6013B65iix
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Mar 15
As we recover from Friday’s storm, we’re monitoring another system expected tonight and tomorrow that may cause additional outages. Our crews will stay focused on repairs from Friday’s storm first will work 24/7 until all customers affected by either event have power restored.
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Mar 15
If you experience an outage due to the incoming storm, please report it to us. Every outage report provides critical information that helps us plan restoration work.
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Mar 15
Thank you for your patience and resilience over the past few days. We know outages are challenging, and we appreciate you. Our crews remain fully committed to getting everyone back up and running safely and as quickly as possible.
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Mar 15
⚠ Assume downed power lines are live dangerous
⚠ Stay 30 ft from downed lines and anything they might be touching
⚠ Be careful where lines are tangled in trees or debris
⚠ Never remove debris from equipment
⚠ Never drive over a downed line
📞 Report ASAP to 911
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Mar 15
As local power lines are repaired and put back in service, damage to individual customer service wires may become apparent. If your neighbor's power is on and yours is not, the problem may be isolated to your individual service. If this happens, please let us know ⤵️
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Mar 15
Our crews made significant progress yesterday and have restored power to about 95% of customers impacted by Friday's windstorm. We continue working 24/7 to restore service to about 1,700 remaining customers, and we expect to have most back up and running by 11 p.m.
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Mar 15
Restoration times will continue to be updated on our outage map: spr.ly/MDWVOutageMap. You can also text STAT to 544487 for an update for your home.
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Mar 15
Thank you for hanging in there with us. We know being without power is frustrating, and we truly appreciate your patience and support as our crews work as quickly and safely as possible to get everyone restored. Stay safe!
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Mar 14
If you receive a call or text that power has been restored but you remain without service, a secondary issue may need to be addressed. We know this can be frustrating, but confirming your power is still out allows crews to continue addressing the cause of your outage. ⤵️
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Mar 14
Safety is our top priority. Follow these tips:
✔️ Stay 30 feet away from downed power lines report them to 911
✔️ Keep generators outside and away from windows/vents
✔️ Do not use your oven or stove for heat
✔️ Use flashlights and battery-powered lanterns instead of candles
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Mar 14
Less than 24 hours after winds topping 70 mph tore through our service area, power has been restored to 78% of impacted customers.
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Mar 14
We’re establishing estimated restoration times (ETRs) today. Many customers may be restored sooner depending on local damage. ETRs will be posted on our outage map at spr.ly/MDWVOutageMap. You can also text STAT to 544487 for updates.
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Mar 14
Thank you for your patience and understanding as we work safely and tirelessly to get everyone back on. Stay safe!
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